Senior Product Specialist

3 - 6 years

18 - 20 Lacs

Posted:20 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

About the Role

We are seeking an experienced Product Specialist with a proven background in the SaaS industry to support customer onboarding, drive product adoption, and deliver measurable value through our AI product suite. The successful candidate will serve as a trusted advisor to our clients, ensuring seamless engagement across the customer lifecycle, while collaborating with internal stakeholders to align product capabilities with business outcomes.
 
 

Key Responsibilities

  • Customer Onboarding & Enablement

    • Lead customer onboarding journeys, ensuring seamless setup, integration, and initial success with our AI products.
    • Conduct customer-focused sessions, demos, and recommend best practices.
    • Build strong relationships with customer stakeholders across technical, business, and executive teams.
    • Gather customer feedback and translate insights into actionable recommendations for internal teams.
    • Ensure high customer satisfaction and contribute to renewal and expansion opportunities.
  • Driving Adoption & Value Realization

    • Act as a trusted advisor to customers, helping them integrate AI solutions into business workflows.
    • Monitor product usage and proactively identify opportunities to increase adoption.
    • Collaborate with customers to define success metrics and demonstrate ROI.
  • Cross-Functional Collaboration

    • Partner with Product, Engineering, and Support teams to escalate and resolve customer issues.
    • Share customer insights to influence product roadmap and strategy.
    • Collaborate with Sales and Customer Success teams to drive long-term account growth.
  • Reporting & Insights

    • Track and analyze customer health, adoption, and engagement metrics.
    • Provide regular reports and business reviews to both customers and internal stakeholders.

What We re Looking For

  • 3-6 years of hands-on experience in SaaS, preferably in a Product Specialist, or Solutions Architect, Business Consultant role.
  • Strong understanding of customer onboarding, engagement, and adoption frameworks.
  • Demonstrated experience in stakeholder management across diverse customer and internal groups.
  • Proficiency in analyzing product usage data and presenting actionable insights.
  • Prior hands-on exposure to AI or data-driven products is required.
  • Strong verbal and written communication skills, especially in the areas of requirements and solution documentation.
  • Ability to manage and work across multiple projects. Experience working with remote teams across different time zones
  • Strong ability to demo/train and deliver excellent customer presentations.
  • Strong logical, analytical and problem-solving skills
  • Open to travel on short notice to customer locations when required
  • Good understanding of MS Office, JIRA, confluence applications and PS tools
  • Ability to learn new skills and operate in a fast-paced and changing environment.

 

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