Senior Product Manager

Freshworks makes it fast and easy for businesses to delight their customers and employees. Our fresh approach to software is affordable, quick to implement, and designed for the end userempowering businesses of all sizes to create better customer (CRM, CX) and employee (ITSM) experiences.

Headquartered in San Mateo, California, Freshworks operates across 13 global locations, serving 65,000+ companiesfrom startups to public enterprises. Our cloud-based product suite includes Freshdesk (omni-channel support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), and Freshchat (AI-powered bots)all powered by Freshworks Platforms, our unified platform of shared services.

Recognized by CNBC, Forbes, Fortune, and Bloomberg, and honored as a Best Place to Work in San Francisco and Denver, Freshworks consistently earns top ratings on G2 and TrustRadius for its industry-leading products.

What will the role entail
This role is with the Developer Experience Platform team and the ideal candidate will be needed to build platform capabilities into the SDK so that external developers can use the SDK to build apps that can easily extend or customise core Freshworks Products.

Be a Customer Champion: Develop a sense of empathy with our customer base to build
an understanding of various problems. The role is also a bridge between the customerand the engineering teams to ensure focus on solving customer needs & deliveringcontinuous value.

Practice Craftsmanship: Learn and Practice product craft. Create solutions with
delightful user experiences and find the balance between solving the customer problemand shipping the right product solution. We take pride in releasing the smallest offeatures while iterating and shipping regularly.

Play as One Team: The role needs you to communicate clearly to various stakeholders
of Product development, Engineering, Marketing, Sales & Leadership teams and worktogether to bring your vision to life.

Act with Urgency: Breakdown complex problems to phases to help the team make
incremental progress while still keeping the bigger picture intact. Youd evangelize thevision and ensure maximum customer value is achieved with the appropriate amount ofwork.

Qualifications

• 5+ years

  of product management experience, with at least

  3 years

  specifically in B2B/enterprise platforms
• Led at least

  1 complete product lifecycles

  (ideation through launch and iteration)
• Experience with

  SDK development

  or developer tools,

  developer-facing documentation

  and API governance
• Demonstrated track record working with

  engineering teams

  to deliver technical products
• Experience with feature flagging, A/B testing frameworks and relevant product management tools (Jira, Aha!, ProductBoard, etc.)

Platform-Specific Skills

• Track record managing multi-tenant platforms with different customer configurations
• Experience with platform extensibility (plugins, extensions, app marketplaces)
• Knowledge of SSO integration and experience with enterprise identity management
• Understanding of rate limiting, throttling, and API performance optimization
• Understanding of monitoring solutions (New Relic, Datadog, etc.) for platform health

Technical Knowledge

• Clear understanding of

  API design principles

  and technical integration concepts
• Understanding of

  OAuth

  and other authentication/authorization frameworks
• Experience with webhooks and event-driven architecture
• Experience with

  data modeling

  and understanding entity relationships within platforms
• Experience with

  data-driven decision making

  and key platform metrics
• Basic understanding of

  cloud infrastructure

  concepts relevant to platform scalability

B2B Domain Expertise

• Experience with

  enterprise sales cycles

  and understanding of B2B buying processes
• Knowledge of

  SaaS business models

  and platform monetisation strategies
• Experience with

  customer discovery

  in enterprise environments
• Familiarity with

  compliance and security requirements

  common in B2B settings

Leadership Capabilities

• Has

  directly managed

  at least one product scrum team or served as technical product owner
• Experience

  presenting to C-level stakeholders

  or enterprise clients
• Evidence of

  cross-functional leadership

  without direct authority
• History of

  successful stakeholder management

  across multiple business units

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their
true potential, purpose, and passion irrespective of their background, gender, race,sexual orientation, religion and ethnicity. We are committed to providing equalopportunity for all and believe that diversity in the workplace creates a more vibrant,richer work environment that advances the goals of our employees, communities andthe business.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.