2 Customer Discovery Jobs

We are looking for a Product Manager to join our Product & Technology Team at Procore. Our software solutions are designed to enhance the construction industry, and our team is dedicated to driving innovation on a global scale. As a Product Manager, you will play a key role in leading initiatives for the Asset Management solution at Procore, focusing on developing core capabilities for global markets. Your main objective will be to drive growth and retention within the Asset Management solution, specifically targeting the Owners segment. Leveraging customer insights, industry knowledge, competitive analysis, and internal expertise, you will contribute to achieving positive customer and business outcomes. Collaboration is essential in this role, as you will work closely with cross-functional teams of Product Managers, Engineers, and UX Designers to deliver the right solutions for our customers. Additionally, you will collaborate with go-to-market teams to ensure effective internal and external release communications, aligning with roadmap priorities and maintaining clear communication with stakeholders. Reporting to the Director, Product Management and based in our Pune, India office, we are looking for someone to join us immediately. If you are passionate about driving strategic alignment, owning the roadmap, driving backlog execution, managing communications, and overseeing the product lifecycle, we encourage you to apply to join our team of Groundbreakers. Key Responsibilities: - Drive strategic alignment within cross-functional teams - Own outcomes-driven product roadmaps in close alignment with stakeholders - Write product briefs, user stories, and collaborate with Product, UX, and Engineering teams - Communicate progress and risks associated with product development - Manage the end-to-end product lifecycle from Requirements Discovery to General Availability Qualifications: - 5+ years of product management experience in SaaS, B2B, or enterprise software - Customer-centric approach and experience collaborating with large enterprise companies - Proven success in managing the end-to-end product lifecycle and driving adoption - Strong data-driven decision-making skills and experience in user analytics - Experience working in an agile environment with engineering and design teams - Exceptional problem-solving skills and ability to balance short-term execution with long-term strategy - Excellent communication and stakeholder management skills - Bonus: Experience in Construction Technology or Enterprise Asset Management solution Join us at Procore and explore a range of benefits and perks designed to support your growth and development. Learn more about our culture and how we empower our employees to excel. If you are excited about the opportunity to contribute to the software that builds the world, apply today and be part of our dynamic team. Note: Alternative methods of applying for employment are available for individuals with disabilities. Contact our benefits team for more information on reasonable accommodations.,

1. Expertise in User Research or Customer Development The speaker should have hands-on experience in talking to prospective users, whether in the context of user interviews, market research, or customer discovery. They should understand both qualitative and quantitative research methods for gathering user insights. 2. Background in Product Development or UX/UI A background in product management, UX design, or customer success will be extremely helpful. This knowledge allows the speaker to relate user conversations directly to product development, user experience, and market fit. 3. Strong Communication Skills Given that the topic revolves around how to talk to users, the speaker must be a strong communicator themselves. They should be able to articulate key concepts clearly and empathetically, adapting their language to various audiences (e.g., product teams, developers, marketers, etc.). 4. Empathy and Active Listening The speaker should exemplify the ability to listen carefully to user concerns, not just talk at them. They must show empathy and the ability to interpret users' feedback to shape product decisions. 5. Experience in Facilitation and Training The workshop will likely involve group activities, role-playing, or interactive exercises. A good speaker should be comfortable facilitating discussions and guiding participants through exercises that help them practice these skills. 6. Knowledge of Interviewing Techniques The speaker should understand different user interviewing techniques such as open-ended questions, follow-ups, probing for deeper insights, and how to avoid bias in interviews. 7. Understanding of Psychology or Behavioral Science Basic knowledge of psychology or behavioral science is helpful in understanding how users think and make decisions. It can help frame conversations in a way that encourages honest and open responses from prospective users. 8. Industry Experience (Optional but Helpful) While not mandatory, having experience working in the industry relevant to the workshop's audience (e.g., tech, healthcare, education, etc.) can provide practical insights that participants can relate to. 9. Ability to Provide Actionable Takeaways Attendees should walk away with practical skills, such as how to prepare for a user conversation, how to ask the right questions, and how to synthesize feedback to inform product decisions. Potential Speaker Roles: User Researcher or UX Researcher: They specialize in interviewing users and gathering insights to improve products. Product Manager: Experienced in communicating with both users and stakeholders, understanding their pain points, and shaping product development. Customer Success Manager: They interact directly with users and have a solid understanding of user needs and behaviors. Founder/Entrepreneur: Especially in startups, founders who have directly engaged with prospective users will bring real-world, practical insights. Behavioral Scientist: For deeper understanding into user motivations and how conversations can be framed to reveal honest feedback.