Chegg Inc.

Role: Senior Product Analyst Location: Delhi, India As a Senior Product Analyst, you will play a critical role in shaping data informed decisions at Busuu. Reporting to the Director of Insights & Analytics, you’ll collaborate closely with teams across Product, Marketing, and Finance to extract insights, optimise user experience, and drive business growth through data. You’ll be expected to independently lead high impact analytical projects, deliver clear insights to stakeholders, and contribute to the development of reporting and experimentation frameworks. Key Responsibilities: Conduct in depth analyses to uncover trends, opportunities, and performance drivers across user engagement, monetisation and acquisitions. Own the development and maintenance of dashboards, reports, and business KPIs in tools like Tableau. Support the end to end analytics of the customer lifecycle—from registration and activation to renewals and churn—with a focus on improving retention, conversion and lifetime value. Evaluate campaign effectiveness and impact of new features/enhancements through robust data analysis and A/B testing. Communicate insights clearly and concisely to non technical stakeholders through presentations and written reports Collaborate with analytics engineering to resolve data inconsistencies, define requirements, and improve data reliability. Support the wider I&A team in prioritising requests and ensuring data informed decision making across the business. What we’re looking for in a Senior Product Analyst: 5+ years of experience in data analytics and data science, preferably within a digital product or subscription based business. Strong SQL skills and experience using BI tools like Tableau (or similar). Proven ability to deliver actionable insights from large datasets. Understanding of experimentation techniques and ability to analyse A/B test results. Excellent communication skills with the ability to turn complex findings into compelling business recommendations. A proactive, solutions focused mindset and attention to detail. Strong stakeholder management skills and experience working cross-functionally with Product, Engineering, Marketing & Finance teams. Nice to Have: Exposure to DBT and/or Python (e.g., pandas, scikit-learn). Experience working in a subscription or freemium model environment. Familiarity with statistical or predictive modelling techniques. Passion for learning and staying up to date with the latest tools and trends in analytics.

Role Overview: We're seeking a Manager of Customer Support Automation and AI Quality to monitor, analyze and optimize the performance of our automated customer support systems. This individual contributor role combines quality assurance expertise with cutting-edge AI tools to ensure exceptional customer experiences across all support channels. This is an excellent opportunity for someone with support operations background who wants hands-on experience with production AI systems in a customer support environment. Team Overview: Chegg’s Customer Care Team, known internally as The Student Advocacy Team (SAT), is a B2C support organization dedicated to providing outstanding support experiences when students need help with our products and services. We aim to deliver high-quality, transparent and convenient support experiences at scale to millions of students. Responsibilities: Create and refine AI classifiers and text analytics models within quality assurance platforms like Maestro QA to categorize and monitor support transcripts Monitor, maintain, and optimize automated chatbot responses powered by LLM and generative AI technology for accuracy and helpfulness Work within customer service platforms like Gladly to define and optimize workflow rules and engineer LLM prompts to ensure the quality of automated responses Generate weekly and monthly automation performance reports and dashboards using text analytics to provide actionable insights to support leadership Create real-time dashboards and visualizations to communicate quality trends and improvement opportunities Analyze support conversation data to identify trends, gaps, and areas for improvement Collaborate with customer support teams to understand pain points and translate them into AI improvements Document AI system configurations, training processes, and performance metrics Assist in troubleshooting AI system issues and implementing fixes Required: Bachelor’s degree (BTech/BE/BSc) in Computer Science, Data Science, Electronics, or related technical field 3-5 years of experience in customer support operations, quality assurance, or related analytics role with exposure to AI tools or chatbot technologies Experience or demonstrated interest in prompt engineering, and AI/ML tools Proficiency with SQL and data visualization tools Basic understanding of customer support metrics and quality frameworks Excellent communication skills to work cross-functionally with technical and non-technical teams Strong analytical mindset with problem-solving abilities Ability to work independently and manage priorities in a fast-paced environment Excellent English communication skills (written and verbal) Ability to work flexible hours to accommodate US and Philippines time zones Preferred Experience: Experience with any customer support, quality assurance and text analytics tool (Gladly, Maestro, Zendesk, Freshdesk, ServiceNow or equivalent platforms) Familiarity with Python, NLP, text analytics, or machine learning concepts Previous experience in customer service or support operations Familiarity with natural language processing and text analytics Keywords for Search Customer Support Quality Assurance, AI Operations, LLM Prompt Engineering, Customer Experience Analytics, Support Automation, Quality Monitoring, Conversational AI, Customer Care Analytics, Workforce Management, Agent Coaching, Performance Optimization

Company Info Chegg is a leading, interconnected learning platform, providing on-demand, adaptive, and personalized experiences, backed up by a network of human help for students worldwide. We strive to improve outcomes by putting the student first. Chegg supports students on their journey from high school to college and into their careers with tools designed to help them learn their course materials, succeed in their classes and learn the most in-demand skills. Department Summary The Student Experience org is on a mission to transform our extensive catalog of high-quality, authoritative content and features into sticky learning experiences that are effective at attracting students in higher education from around the world to subscribe, discover, and engage with the knowledge they seek to learn, for all their academic courses. The Role As a Senior Product Manager on the Student experience team, you will help build best-in-class products and/or features needed to engage students in their journey in a highly personalized way for global audiences. You will collaborate cross-functionally with other Product Managers, UX and Learning Designers, Engineers, Product Marketers, Data Scientists, Business Operations, and Data Analysts to deliver holistic and delightfully sticky experiences end-to-end for Chegg’s desktop or mobile web applications. The ideal candidate is a proven customer and data-obsessed Product Manager with some experience building experiences and features from zero to launch, or optimizing existing features for growth. You should be a curious seeker of insights, have empathy for the end-user, possess a deep passion for the product management craft, have a growth mindset, and a desire to work with fast-paced, mission-driven Product Teams. Role & Responsibilities Collaborate with cross-functional members of the Product Team to define, scope, deliver, launch, optimize, and report on key features and functionality needed to meet long-term Product Vision, near-term Product Strategy, Annual Programs, and OKRs. Flexible in daily working hours to provide overlap with working hours of US-based teams Define detailed use cases, product requirements, user flows, and technical specifications needed to support Chegg’s quality standards for product development. Deliver and report on the performance of product experiences launched, developing hypotheses and recommendations on next steps. Take a data-driven approach to making decisions and gaining user insight, leveraging rigorous A/B testing, qualitative/ quantitative research, customer feedback, data analysis tools, and your heuristics through the product. Deliver committed roadmap initiatives in-scope, on time, and with great quality, helping Product Teams to rationalize trade-offs and priorities. Keep a pulse and awareness around industry trends, business and financial performance/levers, and market competitors. Communicate status, outcomes, and ideas with members of the Product & Project Teams, and stakeholders proactively and frequently, using a variety of methods and styles. Report on common sources of technical issues or questions and make recommendations to the product dev team Required Qualification & Skills Bachelor’s degree plus 5 years of related product management experience Self-motivated and willing to learn and develop skills/knowledge Independent, organized & proactive. Highly responsive, flexible, and adapts well to change. Able to proactively communicate ideas effectively within a professional environment with team members, stakeholders, and leaders. Proficient at principles and best practices of user-led design thinking and agile product development. Has extensive experience applying the majority of these principles in end-to-end or stages of the product development lifecycle for either a consumer-facing web or native application. Experience in developing product strategies with Product Leaders' guidance, transforming a strategy into a prioritized roadmap and feature backlog, and working directly with one or several engineering squads. Proficient in a variety of product analyses, inclusive of A/B testing, quant/qual research, customer interviews/feedback, and use of data analysis tools (e.g. Amplitude, Content Square). Demonstrated on-time and in-scope delivery of large or complex product features/functionality or strategic programs, generating value to the end-user and business.

👨‍🏫 We’re on the lookout for a Web Development Facilitato r ! Are you someone who loves sharing your tech knowledge and helping others grow? We’re hiring a Facilitator – Web Development to join our awesome EdTech team ! You’ll b e : 💬 Supporting students via chat, video & live sessions──────────────────────── ────🧠 Helping review and improve content──────────────────────── ────🛠️ Working with the MERN stack (React, Node, etc.)────────────────────── ──────🙌 Guiding and mentoring learners through their journey─────────────────────── ── ───If you’ve got 3+ years of experience, strong communication skills, and a passion for teaching – this could be the perfect fit!────────────── ───

Role: Senior Data Analyst Location: New Delhi Chegg provides individualized learning support to students as they pursue their educational journeys. Available on demand 24/7 and powered by over a decade of learning insights, the Chegg platform offers students AI-powered academic support thoughtfully designed for education coupled with access to a vast network of subject matter experts who ensure quality. No matter the goal, level, or style, Chegg helps millions of students around the world learn with confidence by helping them build essential academic, life, and job skills to achieve success. Your analysis will provide valuable insights and identify key levers that materially improve how and what we create, as well as how we manage and deliver our content. Strong communication and analytic skills are critical for success in this role. Curiosity, persistence, creativity, and a desire to understand “the why” will make you successful in this role. Responsibilities Use data and analytical/statistical methods to provide insights into business performance and user journeys and identify areas of leverage Core analytics: derive insights on catalog performance, customer engagement with the catalog, and operational performance and trends Lead and perform thoughtful and detailed research and analysis to support business cases and prove/disprove hypotheses Create optimized queries and configurable data models in Excel, Python, and/or R, develop forecast models, develop and implement impactful reports and dashboards. Partner with operations teams, product managers, engineers, and leadership to solve pressing issues Support initiative launches by understanding scope, assessing instrumentation needs and driving insights Write technical memos that document data processing decisions and summarize the quality of data. Analyze and synthesize research findings into key insights for stakeholders Extensive experience in descriptive and inferential analysis Qualifications 5+ years of demonstrated success in analytics with large and complex datasets and schemas. Master’s degree preferred; technical fields preferred (Math, Statistics, Engineering, Economics, etc). Proficiency use statistical programming software such as Python, R. (Python is a must) Advanced data manipulation, modeling and visualization skills (Tableau, Databricks, Amplitude, API, Excel, Powerpoint) Expertise in forecasting/business modeling as well as predictive analysis. Conduct qualitative and quantitative research and use mixed-method approaches to data analysis. Understanding of Machine Learning concepts Ability to pull details from nested data formats/extracts (JSON, Spectrum)

Company Info Chegg is a leading, interconnected learning platform, providing on-demand, adaptive, and personalized experiences, backed up by a network of human help for students worldwide. We strive to improve outcomes by putting the student first. Chegg supports students on their journey from high school to college and into their careers with tools designed to help them learn their course materials, succeed in their classes and learn the most in-demand skills. Department Summary The Student Experience org is on a mission to transform our extensive catalog of high-quality, authoritative content and features into sticky learning experiences that are effective at attracting students in higher education from around the world to subscribe, discover, and engage with the knowledge they seek to learn, for all their academic courses. The Role As a Senior Product Manager on the Student experience team, you will help build best-in-class products and/or features needed to engage students in their journey in a highly personalized way for global audiences. You will collaborate cross-functionally with other Product Managers, UX and Learning Designers, Engineers, Product Marketers, Data Scientists, Business Operations, and Data Analysts to deliver holistic and delightfully sticky experiences end-to-end for Chegg’s desktop or mobile web applications. The ideal candidate is a proven customer and data-obsessed Product Manager with some experience building experiences and features from zero to launch, or optimizing existing features for growth. You should be a curious seeker of insights, have empathy for the end-user, possess a deep passion for the product management craft, have a growth mindset, and a desire to work with fast-paced, mission-driven Product Teams. Role & Responsibilities Collaborate with cross-functional members of the Product Team to define, scope, deliver, launch, optimize, and report on key features and functionality needed to meet long-term Product Vision, near-term Product Strategy, Annual Programs, and OKRs. Flexible in daily working hours to provide overlap with working hours of US-based teams Define detailed use cases, product requirements, user flows, and technical specifications needed to support Chegg’s quality standards for product development. Deliver and report on the performance of product experiences launched, developing hypotheses and recommendations on next steps. Take a data-driven approach to making decisions and gaining user insight, leveraging rigorous A/B testing, qualitative/ quantitative research, customer feedback, data analysis tools, and your heuristics through the product. Deliver committed roadmap initiatives in-scope, on time, and with great quality, helping Product Teams to rationalize trade-offs and priorities. Keep a pulse and awareness around industry trends, business and financial performance/levers, and market competitors. Communicate status, outcomes, and ideas with members of the Product & Project Teams, and stakeholders proactively and frequently, using a variety of methods and styles. Report on common sources of technical issues or questions and make recommendations to the product dev team Required Qualification & Skills Bachelor’s degree plus 5 years of related product management experience Self-motivated and willing to learn and develop skills/knowledge Independent, organized & proactive. Highly responsive, flexible, and adapts well to change. Able to proactively communicate ideas effectively within a professional environment with team members, stakeholders, and leaders. Proficient at principles and best practices of user-led design thinking and agile product development. Has extensive experience applying the majority of these principles in end-to-end or stages of the product development lifecycle for either a consumer-facing web or native application. Experience in developing product strategies with Product Leaders' guidance, transforming a strategy into a prioritized roadmap and feature backlog, and working directly with one or several engineering squads. Proficient in a variety of product analyses, inclusive of A/B testing, quant/qual research, customer interviews/feedback, and use of data analysis tools (e.g. Amplitude, Content Square). Demonstrated on-time and in-scope delivery of large or complex product features/functionality or strategic programs, generating value to the end-user and business.