Home
Jobs
Companies
Resume
Cognizant logo

Senior Process Executive - L&P

1 - 3 years

3 - 5 Lacs

Bengaluru

Posted:1 week ago| Platform: Naukri logo

Apply

Skills Required

insurance software center customer service policies customer interaction shuttering monitoring center management contact center operations operations customer satisfaction compliance strong communication skills writing english communication skills servicing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary We are seeking a dedicated Senior Process Executive - L&P with 1 to 3 years of experience in Contact Center and Life and Annuities Insurance. The ideal candidate will have strong technical skills in Contact Center operations and be proficient in English. This role requires working from the office during night shifts. Responsibilities Handle customer inquiries and provide accurate information regarding Life and Annuities Insurance products. Resolve customer issues efficiently and ensure high levels of customer satisfaction. Maintain detailed and accurate records of customer interactions and transactions. Collaborate with team members to improve overall customer service experience. Utilize contact center software to manage and track customer interactions. Provide feedback and suggestions to improve contact center processes and procedures. Ensure compliance with company policies and industry regulations. Participate in training sessions to stay updated on product knowledge and customer service techniques. Assist in the development and implementation of new customer service strategies. Monitor and report on key performance indicators to management. Support the team in achieving performance targets and service level agreements. Contribute to a positive work environment by demonstrating professionalism and teamwork. Adapt to changing customer needs and handle multiple tasks simultaneously. Qualifications Possess strong communication skills in English both written and spoken. Demonstrate proficiency in contact center operations and software. Have a solid understanding of Life and Annuities Insurance products. Show ability to work effectively during night shifts. Exhibit excellent problem-solving and decision-making skills. Display strong attention to detail and organizational skills. Have the ability to work independently and as part of a team.

More Jobs at Cognizant

Service Desk Engineer

Bengaluru

Experience: Not specified

|

INR 0 - 2 Lacs

Opening For Sound Engineer/Audio engineer

Hyderabad, Gurgaon

1 - 6 yrs
|

INR 2 - 6 Lacs

Process Executive - Walk in For Freshers at Hyderabad

Hyderabad

Experience: Not specified

|

INR 1 - 2 Lacs

Walkin Drive For Java MSB, Java FSE + Angular, Java FSE + React

Pune

4 - 9 yrs
|

INR 5 - 15 Lacs

Process Specialist - Mortgage Underwriting

Chennai, Navi Mumbai, Mumbai (All Areas)

5 - 10 yrs
|

INR 5 - 7 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Insurance Interview Now

My Connections Cognizant

Download Chrome Extension (See your connection in the Cognizant )

chrome image
Download Now
Cognizant
Cognizant
www.cognizant.com

IT Services and IT Consulting

Teaneck New Jersey

10001 Employees

2577 Jobs

    Key People

  • Brian Humphries

    CEO

  • Gina Schaefer

    CFO

RecommendedJobs for You

Cognizant logo

Senior Process Executive - L&P

Cognizant

Bengaluru

Talent Corner Hr Services logo

Customer Success Executive

Talent Corner Hr Services

Pune

Smi Staffing Services Hyderabad logo

semi voice process executive

Smi Staffing Services Hyderabad

Hyderabad

Imperial Hr Solution logo

Urgent Hiring For International Voice and Chat

Imperial Hr Solution

Noida, Greater Noida, Delhi / NCR

Imaginators Try Going Beyond logo

International customer support //upto 7 LPA

Imaginators Try Going Beyond

Noida, Gurugram

Linchpin Technologies logo

F2F Interview For Health Insurance Tele sales ( Malayalam} @ Noida

Linchpin Technologies

Noida, Ghaziabad

Agrima Services logo

Product Consultant

Agrima Services

Noida, Gurugram, Delhi / NCR

Talent City Consultants logo

International Sales Executive |5 days + Bothe Way Cab+ Meal+ UL Incent

Talent City Consultants

Noida, New Delhi, Gurgaon/Gurugram

Epoch Elder Care logo

Customer Support Executive

Epoch Elder Care

Gurugram

Skill Seekers Consultants logo

Data Annotation|| Content Moderation || Salary Upto 25K

Skill Seekers Consultants

New Delhi, Gurugram, Delhi / NCR