Senior Operations Consultant

Key Responsibilities:

Client Relationship Management:

Develop and maintain strong relationships with senior client executives, understanding their business needs and goals to effectively guide project direction. 

Project Leadership:

Lead large-scale operational improvement projects, including defining project scope, managing timelines, budgets, and deliverables, and ensuring successful execution. 

Process Analysis and Design:

Conduct in-depth analysis of existing operations using tools like process mapping, data analysis, and performance metrics to identify areas for improvement.

Solution Development:

Design and develop comprehensive operational improvement plans, including process re-engineering, technology implementation, and change management strategies. 

Implementation and Change Management:

Facilitate the implementation of new operational processes, providing training and support to client teams to ensure adoption and sustain change. 

Team Mentorship:

Coach and mentor junior consultants, providing guidance on project execution, client interaction, and technical expertise. 

Business Case Development:

Construct compelling business cases to justify proposed operational improvements, highlighting potential cost savings and ROI. 

Stakeholder Management:

Effectively communicate project updates and key findings to stakeholders at all levels, aligning expectations and securing buy-in.

Key Requirements:

Required Skills and Qualifications:

Deep Operational Expertise:

Proven experience in multiple operational areas like supply chain management, manufacturing, logistics, customer service, or finance. 

Analytical Skills:

Strong proficiency in data analysis, statistical modeling, and using data visualization tools to identify trends and patterns. 

Problem-Solving:

Ability to diagnose complex operational issues, develop creative solutions, and implement effective change strategies. 

Project Management:

Proven track record of managing large-scale projects with tight deadlines and delivering measurable results. 

Communication Skills:

Excellent written and verbal communication skills to effectively present complex findings and recommendations to clients at all levels. 

Leadership Abilities:

Ability to lead and motivate cross-functional teams, build consensus, and navigate challenging situations. 

Education and Experience:

• Bachelor's degree in Business Administration, Engineering, or a related field 
• Master's degree in Operations Management or a relevant field is preferred 
• 2 to 3 years of experience as an operations consultant with a demonstrable track record of successful project delivery