Senior Operation Associate

About the Role:

This role required a dynamic Operations Specialist, able to take ownership of the academic

and placement journey of our students. This role demands strong analytical thinking, 

customer empathy, and operational excellence.

You'll be given autonomy and full ownership over your student cohorts—this is a strategic 

role that demands decision-making, initiative, and a deep understanding of our mission.

Key Responsibilities:

1. Regularly analyse and work on student and batch data to identify trends 

and predict risks.

2. Design data-driven strategies and interventions to improve batch metrics 

such as attendance, assignment submissions, contest clearances, and 

project completion rates.

3. Constantly track and improve batch KPIs through structured engagement 

initiatives, setting specific improvement targets for core metrics.

4. Own and drive the complete placement journey for your batch, including 

grooming, mock interviews, and supporting students until final offers are 

secured, ensuring measurable placement outcomes.

5. Collaborate cross-functionally with product, marketing, and academic teams 

to implement student-centric solutions and drive batch success in internal 

meetings.

6. Leverage student psychology to identify blockers and motivate progress, 

while balancing empathy and assertiveness to set expectations and maintain 

discipline.

7. Communicate persuasively with both students and internal teams to drive 

buy-in for initiatives to ensure seamless execution and alignment toward 

shared goals.

Required Qualifications:

● Experience: 3–4 years in operations, consulting, program management, customer-

facing or growth roles.

● Education: Graduation completed

● Good communication and problem solving ability is a must

● Tech Skills: Excel – must be proficient in analysing, tracking, and reporting data