Senior Operation Associate

Senior

Key Responsibilities:

• Engage with Students Daily

  : Connect with a batch of 250-300 students, driving their learning progress and ensuring consistent outcomes.

• Monitor Progress

  : Track students' adherence to key milestones such as attending lectures, completing assignments, and assessments, and participating in contests.

• Ensure an Exceptional Student Experience

  : Uphold a positive and motivating atmosphere within the batch, both inside and outside of the classroom.

• Handle Escalations

  : Address and resolve student concerns promptly and effectively within the defined Turnaround Time (TAT).

• Collaborate Across Teams

  : Run targeted experiments in batches, collaborating with the project team to drive continuous improvements.

• Provide Feedback

  : Offer meaningful user feedback to the product team, helping to refine and enhance the learning experience.

• Student Performance Reviews

  : Conduct weekly one-on-one sessions with students, reviewing scorecards and providing feedback to help them improve.

• Pacing & Revision

  : Ensure that classes are paced appropriately and conduct revision sessions as needed, working with relevant teams to execute changes.

Key Requirements:

• Fast-Paced, Results-Driven

  : Thrive in a fast-paced, dynamic environment where your contributions directly impact student success.

• Basic Excel/Google Sheets Skills

  : Comfortable using basic functions for tracking and reporting.

• Excellent Communication Skills

  : Proficient in both

  English and Hindi

  (spoken and written), with a flair for clear and effective communication.

• Customer-Facing Experience

  : Prior experience in customer service is a plus, as you’ll be handling student interactions regularly.

• Proactive & Solution-Oriented

  : Always ready to take the initiative, solve problems, and ensure smooth operations. Willing to make calls and take charge of communication when necessary.

Why Join Us?

• Be part of a supportive and dynamic team focused on making a difference in the learning journey of hundreds of students.
• A fast-paced, growth-oriented role where your efforts are truly recognized and celebrated.
• Opportunity to learn and develop across multiple domains, including student engagement, project management, and operational coordination.

If you're ready to make an impact, help students achieve success, and thrive in a high-energy environment, we’d love to have you on board!