Senior Officer, Application Support, Technology and Operations

Business Function

Responsibilities

• Provide technical support to critical banking applications
• Most of the critical payment systems are 24/7 and 365 available and hence resource should be ready to work round the clock in various shifts including Saturday,Sunday and Holidays
• Application technical support experience on NACH, Cheque and Trade applications
• Perform end to end technical support of various banking applications
• Handle & manage ITIL process like Change, Incident, Problem management etc
• Managing new requirement /changes to applications, perform technical analysis of changes/enhancements, perform UAT/SIT, Production deployment etc
• Identify issues, with help of users, application vendors wherever required for any defect/errors and act as the first point of support of all issues being encountered during UAT and Production
• Tracking, find out root cause and work on permanent closure of issues
• Prepare knowledge base articles for incidents
• Track, plan and support implementation of Infra Upgrades and Security vulnerabilities/patches for Windows, Linux, AIX, Database etc
• Support applications on SIT/UAT environment. test patches (ensure adequacy, sufficiency and accuracy of the patch) prior to production deployment
• Monitor ETL, Jobs, Health-checkup runs on daily basis and resolution in event of any failures
• Manage regular housekeeping activities for applications and ensure high uptime of applications
• Co-ordinate with application echo partners/vendors & bank’s internal units in issue resolution in the production and UAT environment
• Publish regular MIS updates to all stakeholders as an when required
• Provide technical support to project team as an when required for various projects
• Closure of incident and change tickets on time
  

Requirements

• Experience Level – 3 - 5 years of experience on banking technical application support. Application technical support experience of below payment , cheque and Trade applications will be added advantage (CTS,NACH, EDPMS/IDPMS, Trade applications (TRRACCS,CTCP) etc.)
• Good knowledge of ITIL - Incident, Change and Problem management
• Technical skill- Oracle/SQL/MariaDB database, AIX/Unix , MQ, Windows servers, Web server, Jboss / APACHE/Tomcat
• Good communication skills and ability to clearly communicate with stakeholders in India and the Region
• Ability to analyse new requirements and issues in applications and manage the implementation of enhancements and fixes from analysis to implementation and provide post Production support
  

Primary Location

Job

Schedule

Job Type

Job Posting