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Senior Manager, Workforce Management

Senior Manager, Workforce Management

JLL

8 - 12 years

0 Lacs

haryana

Posted:3 weeks ago| Platform: Shine logo

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Skills Required

wfm forecasting resource utilization data analysis training coaching governance subject matter expertise analytical skills facilitation problem solving communication skills project management change management program design

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: You will be working as a Senior Manager in JLL Business Services (JBS) Workforce Management (WFM) team. Your main responsibility will be to collaborate with leadership in implementing a robust and adaptable framework across all supported businesses. Reporting to the Senior Director, you will be involved in building and deploying an effective program that is sustainable for the future. You are expected to demonstrate strong thought leadership and a strategic mindset, and may also guide a small team of analysts within a matrix structure during relevant engagements. Key Responsibilities: - Contribute to strategy, program design, deployment, and maintenance of WFM in JBS. - Drive planning and real-time forecasting. - Validate historical data for forecasting and provide analysis for staffing efficiencies. - Ensure resource utilization through forecasting and scheduling. - Provide clear, consistent, and relevant insights to Ops based on system data for driving improvements. - Develop and maintain a comprehensive WFM documentation system, including framework documentation, and related policies and procedures. - Ensure program adherence across Operations teams in JBS. - Design and provide training, coaching, and resources related to the WFM program. - Collaborate with Operations and OGO team to ensure data integrity for WFM metrics. - Ensure agreed governance is practiced across Operations for reporting and balanced scorecard structures. - Serve as the Subject Matter Expert in WFM for Operations. Qualifications Required: - 8-10 years of relevant work experience. - Bachelors in a related field required; Masters preferred. - Experience working directly with senior leadership to design and deploy WFM. - Experience with deploying global WFM programs. - Strong analytical skills to identify trends and performance. - Facilitation skills with diverse teams. - Exceptional problem identification and resolution. - Exceptional written and verbal communication skills. - Proficient in Microsoft Office suite. - Ability to manage work-related projects and timelines in a dynamic environment. - Experience working with virtual teams in a global corporate environment. - Experience managing change while delivering on client expectations. - Ability to travel and support a global organization.,

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Senior Manager, Workforce Management