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Senior Manager, Workforce Management

Senior Manager, Workforce Management

TTEC

3 - 7 years

0 Lacs

maharashtra

Posted:3 weeks ago| Platform: Shine logo

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Skills Required

data analysis team management training coordination performance management customer satisfaction data interpretation problemsolving

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: As a Manager - Workforce Management at TTEC's office in Ahmedabad, India, you will play a crucial role in bringing humanity to business. Your primary responsibility will be to lead, mentor, and coach your team to ensure they meet their goals. By fostering a positive work environment and providing support and motivation, you will contribute to the overall success of the team. Key Responsibilities: - Coach associates to ensure the achievement of company and client goals, address employee-related issues, and coordinate training on new information. - Manage multiple, complex tasks while monitoring the absence and attendance of your team. - Continuously promote a performance-driven culture and provide the necessary tools and systems for your team to succeed. - Mentor and inspire team members, demonstrating a solution-oriented mindset to ensure customer satisfaction. - Understand, interpret, and manipulate data for reporting purposes. Qualifications Required: - 3 years or more of data analysis experience or equivalent. - Ability to engage and support the team, promoting a positive work environment. - Strong organizational and time management skills. - A proactive approach to problem-solving and a focus on customer satisfaction. - Willingness to continuously learn and adapt in a dynamic work environment. (Note: No additional details about the company were included in the Job Description),

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Senior Manager, Workforce Management