Senior Manager

Job Summary:

• The Senior Manager End User Computing (EUC) Support is responsible for leading and managing the team that delivers high-quality support and services for all end-user computing needs across the organization
• This role ensures smooth operation, high availability, and a user-focused approach to EUC services, including desktops, laptops, mobile devices, virtual desktop infrastructure (VDI), and collaboration tools

Key Responsibilities:

• Bachelors or Masters degree in Computer Science, Information Technology, or related field
• 10+ years of experience in IT, managing EUC or desktop support teams
• Deep knowledge of Microsoft Windows, macOS, M365, Compliance tools, andenterprise mobility
• Hands-on experience with endpoint management platforms like Intune, SCCM, Manage Engine
• Strong understanding of ITIL framework; ITIL certification is a plus
• Proven experience in managing large-scale device deployments and refresh cycles

Soft Skills:

• Strong leadership, mentoring, and team development skills
• Excellent communication and stakeholder management abilities
• Strategic mindset with an operational execution focus
• Customer-focused attitude with a passion for improving user experience
• Preferred Certifications (Optional):
• ITIL v4 Foundation / Intermediate
• Microsoft 365 Certified: Modern Desktop Administrator Associate