Senior Manager, Travel Experience

Navan Labs

15 - 24 years

30 - 45 Lacs

bengaluru

Posted:2 days ago| Platform:

Apply

Skills Required

team management bpo operations global operations process implementation travel operations process improvement stakeholder management

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Navan support team is seeking a Senior Manager of Travel Experience group to join our growing team. This role provides leadership and operational oversight of Travel Experience teams responding to customers 24x7.

What Youll Do:

Ensure all operations are carried on in an appropriate, cost-effective way
Improve operational management systems, processes and best practices
Help the organizations processes remain legally compliant
Formulate strategic and operational objectives
Perform quality controls and achieve KPIs
Recruit, train and supervise staff
Find ways to increase quality of customer service

What We’re Looking For:

MBA/Masters from a reputed university
Work experience in a reputed MNCs
Result driven
Data Driven, experience in Change Management,
Min 5 years of experience in managing a team of “Managers”
PMP certified will be an added advantage
Familiar with travel industry will be an advantage
Will be responsible to manage both the operations centre and accountable for overall KPIS of the organization
Proven work experience as Operations Manager or similar role
Knowledge of organizational effectiveness and operations management
Excellent communication skills
Leadership ability
Outstanding organizational skills
BPO and Travel Experience would be an added advantage

Location: Bangalore, India

More Jobs at Navan Labs

Business Travel Consultant

Bengaluru, Delhi / NCR

4.0 - 9.0 yrs

INR 5 - 12 Lacs

Manager, Travel Experience

new delhi, bengaluru

10.0 - 20.0 yrs

INR 17 - 32 Lacs

Senior Manager, Travel Experience

bengaluru

15.0 - 24.0 yrs

INR 30 - 45 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.