Senior Manager- Total Quality Management (TQM)

Job Description

Objective: Total Quality Management (TQM) is responsible for developing, implementing, and maintaining quality management systems within an organization: Key Responsibilities Quality Management System Development: Design, implement, and maintain quality management systems, ensuring compliance with international standards (e.g., ISO 9001). Process Improvement: Identify areas for improvement and implement changes to enhance efficiency, productivity, and quality. Training and Development: Provide training and guidance to employees on quality management principles, procedures, and best practices. Auditing and Compliance: Conduct internal audits to ensure compliance with quality standards, regulatory requirements, and organizational policies. Continuous Improvement: Foster a culture of continuous improvement, encouraging employee participation and suggestions for quality enhancement. Performance Metrics: Develop and track key performance indicators (KPIs) to measure quality performance and identify areas for improvement. Collaboration: Work with cross-functional teams to ensure quality is integrated into all aspects of the organization. Skills and Qualifications Quality management certifications (e.g., Six Sigma, Lean, ISO 9001) Strong analytical and problem-solving skills Excellent communication and leadership skills Experience in quality management and process improvement Knowledge of regulatory requirements and industry standards 4-5+ years of experience in handling TQM from BFSI Process Excellence Experience. The Senior Manager - TQM plays a critical role in ensuring the organization's products or services meet customer expectations, regulatory requirements, and quality standards.