Senior Manager- Total Quality Management (TQM)

Objective:

Total Quality Management (TQM) is responsible for developing, implementing, and maintaining quality management systems within an organization:

Key Responsibilities

1. Quality Management System Development: Design, implement, and maintain quality management systems, ensuring compliance with international standards (e.g., ISO 9001).
2. Process Improvement: Identify areas for improvement and implement changes to enhance efficiency, productivity, and quality.
3. Training and Development: Provide training and guidance to employees on quality management principles, procedures, and best practices.
4. Auditing and Compliance: Conduct internal audits to ensure compliance with quality standards, regulatory requirements, and organizational policies.
5. Continuous Improvement: Foster a culture of continuous improvement, encouraging employee participation and suggestions for quality enhancement.
6. Performance Metrics: Develop and track key performance indicators (KPIs) to measure quality performance and identify areas for improvement.
7. Collaboration: Work with cross-functional teams to ensure quality is integrated into all aspects of the organization.

Skills and Qualifications

• Quality management certifications (e.g., Six Sigma, Lean, ISO 9001)
• Strong analytical and problem-solving skills
• Excellent communication and leadership skills
• Experience in quality management and process improvement
• Knowledge of regulatory requirements and industry standards
• 4-5+ years of experience in handling TQM from BFSI
• Process Excellence Experience.

The Senior Manager - TQM plays a critical role in ensuring the organization's products or services meet customer expectations, regulatory requirements, and quality standards.