Senior Manager

Tata Consumer Products

8 - 13 years

9 - 12 Lacs

bengaluru

Posted:3 weeks ago| Platform:

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Skills Required

product management sales digital sales nutrition agile fmcg customer service dms stakeholder management order management system

Work Mode

Work from Office

Job Type

Full Time

Job Description

Financial Outcomes

Identify potential partners/solutions/new technologies that unlock value for customers in Order management System
Champion the identification and implementation of cutting-edge technologies, from AI to blockchain, ensuring our sales function is as smart as it is robust.

Customer Service- Collaboration and Stakeholder management

Business Partner with Sales team to get requirements, analyze & crystalize system requirement along with technical team to go ahead with Development for enhancements in Order Management System
Works as effective channel of communication between Digital & Sales team
Instigate a culture of continuous improvement, where lightning-fast decisions and actions are the norms, not the exceptions.

Internal Processes

Be a subject matter expert on core sales systems - Order management System etc. to ensure critical systems of works well operationally
Define and prioritize product functionalities to be tested and developed
Work with partners of core sales systems to ensure delivery of user change requests, product enhancements etc. in a timely fashion

Innovation and Learning

Leverage AI/ML to innovation and learnings from market into creating seamless customer experience
Champion agile methodologies, steering our Sales digital transformation projects with precision and adaptability, ensuring that we deliver value fast, and pivot even faster when needed.

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