Senior Manager Service

The candidate should be essentially from elevator background having experience in Service to lead a team of Customer Service Professionals in the given area towards excellence for achievement of business objectives in Service Function through the following:

• Overall responsible for service revenues from area.
• Provide leadership Supervisor and various stake holders inthe department to achieve business targets.
• Including setting their annual business targets and periodical review to achieve the results.
• Drive excellence in field operations through supervisors
• Ensure that Lifts / Escalators are maintained at job sites in various location as per the SLA with customers.
• Position will be responsible for Techno Commercials for 2000 + units.
• Annual Manpower planning and enhance field productivity.
• Sub Con Management and Development to support field operations.
• Maintain cordial relations with builders, owners and architects
• Coach and develop internal talents for taking up higher responsibilities in the organization.
• Drive service transformation initiatives in the area
• Drive weekly and monthly review on forecast vs actuals with team on Commercial parameters
• Visit job sites, Periodical visits to all Key customers and maintain CRM
• Receivable Management day-to-day updates to Zonal Head / Finance
• Work towards customer delight and customer appreciation
• Tracking of all customer complaints and speedy response/resolution
• MIS / Reporting / Review with team.

Education & Experience required

• Diploma/BE in Engineering and MBA.
• 10-15 years in handling service in Elevator industry
• Excellent Communication & Interpersonal skills
• Assertive, Proactive, Result orientated and Self-starter