Senior Manager

Job Description

Not Applicable Specialism Managed Services Management Level Senior Manager & Summary At PwC, our people in project portfolio management focus on optimising project portfolios to drive strategic business outcomes. These individuals oversee project selection, prioritisation, and resource allocation to facilitate successful project delivery. In project management at PwC, you will oversee and coordinate various projects to facilitate successful delivery within budget and timeline. You will leverage strong organisational and communication skills to effectively manage teams and stakeholders. Why PWC Learn more about us . & Summary An Account Manager is responsible for managing client relationships, ensuring customer satisfaction, and driving business growth within a company. They act as the primary point of contact for clients, understanding their needs, and collaborating with internal teams to deliver solutions and achieve business objectives . Key responsibilities include developing and maintaining strong client relationships, managing contracts, and identifying opportunities for growth Client Relationship Management Developing and maintaining strong relationships with assigned clients. Understanding client needs and goals . Acting as the primary point of contact for clients . Responding to client inquiries and requests promptly. Account Management Managing client accounts, including onboarding, ongoing service delivery, and renewals. Monitoring account performance and identifying areas for improvement. Managing contracts, including negotiation and renewal. Business Development Identifying and pursuing new business opportunities within existing accounts . Developing and implementing account strategies to drive growth. Working with internal teams to deliver solutions that meet client needs. Customer Satisfaction Ensuring client satisfaction through excellent service and support. Addressing client concerns and resolving issues promptly. Gathering client feedback and communicating it to internal teams. Reporting and Analysis Tracking key account metrics and generating reports. Analyzing client data to identify trends and opportunities. Preparing status reports on accounts. Mandatory skill sets Client Relationship Management , Strategic Account planning , Sales forecasting and Pipeline Management , Contract negotiation & management Preferred skill sets Client Relationship Management , Strategic Account planning, Sales forecasting and Pipeline Management, Contract negotiation & management Education qualification BE/ B.tech /MCA/MTech /MBA Education Degrees/Field of Study required Master of Engineering, Bachelor of Engineering, Master of Business Administration Degrees/Field of Study preferred Required Skills Account Management Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Business Case Development, Business Process Improvement, Change Control Processes, Coaching and Feedback, Communication, Costing, Creativity, Embracing Change, Emotional Regulation, Empathy, Inclusion, Influence, Intellectual Curiosity, IT Project Lifecycle, Kanban (Project Management), Learning Agility, Optimism, Plan of Action and Milestones (POA&M), Process Mapping, Process Standardization {+ 31 more} No