Senior Manager, Performance Coach

Job Description

JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. What your day-to-day will look like: Drive a high-performance culture across assigned teams and locations through a coaching framework that reinforces our performance programs. Work closely with program champions and Ops Leaders to ensure program methodologies are followed, trends are tracked, and issues are resolved. Work with program champions and Ops Leaders to review regular assessments to identify areas of improvement and work with Champions and Leads to implement required changes. Meet regularly with Ops teams to provide support and guidance over time. Engage with newly hired and promoted Team Leads and Managers to ensure a clear understanding of program requirements and how to drive behaviors within their teams. Work collaboratively with OGO (our central team) to ensure data integrity over time by ensuring established program behaviors continue, and governance is followed. Liaise with program delivery teams during and after planned deployments to ensure connection with the teams. Required Skills and Experience: 8-10 years of relevant work experience. Bachelors in a related field required; Masters preferred. Subject matter expertise on Lean tools. Experience in coaching and mentoring Operations Leaders at all levels. Evidence of problem-solving analytical mindset and comfort with business ambiguity. Exposure to working in diverse geographical and cultural environment. Experience with stakeholder management. Proficient in Microsoft office suite. Ability to manage work-related projects and timelines in a dynamic environment. Experience working across all levels within an organization. Desired or preferred experience and technical skills: Desired - Black / Green Belt. Experience in managing and leading teams. If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. About JLL – We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.