Senior Manager, Performance Coach

Job Description

What your day-to-day will look like: Drive a high-performance culture across assigned teams and locations through a coaching framework that reinforces our performance programs. Work closely with program champions and Ops Leaders to ensure program methodologies are followed, trends are tracked, and issues are resolved. Work with program champions and Ops Leaders to review regular assessments to identify areas of improvement and work with Champions and Leads to implement required changes. Meet regularly with Ops teams to provide support and guidance over time. Engage with newly hired and promoted Team Leads and Managers to ensure a clear understanding of program requirements and how to drive behaviors within their teams. Work collaboratively with OGO (our central team) to ensure data integrity over time by ensuring established program behaviors continue, and governance is followed. Liaise with program delivery teams during and after planned deployments to ensure connection with the teams. Required Skills and Experience: 8-10 years of relevant work experience. Bachelors in a related field required; Masters preferred. Subject matter expertise on Lean tools. Experience in coaching and mentoring Operations Leaders at all levels. Evidence of problem-solving analytical mindset and comfort with business ambiguity. Exposure to working in diverse geographical and cultural environment. Experience with stakeholder management. Proficient in Microsoft office suite. Ability to manage work-related projects and timelines in a dynamic environment. Experience working across all levels within an organization. Desired or preferred experience and technical skills: Desired - Black / Green Belt. Experience in managing and leading teams. On-site Gurugram, HR