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Senior Manager - Order Management

Senior Manager - Order Management

Oliver Wyman

9 - 14 years

30 - 35 Lacs

Noida Gurugram

Posted:10 hours ago| Platform:

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Skills Required

Order management Service delivery Excel Client servicing Project management Problem management Succession planning Process operations Customer experience Troubleshooting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Company: Mercer

Description:

We are seeking a talented individual to join our Order Management business at Mercer.

This role will be based in Gurgaon / Noida. This is a hybrid role that has a requirement of working at least three days a week in the office.

Senior Manager - Order Management (Grade E)

What can you expect?

The role will be responsible for ensuring seamless and superior client service delivery for the entire group, including critical metrics as defined for the process of delivering exceptional customer experience and service

This role will own accountability by being able to help the teams troubleshooting issues in projects both on the technical and business side and act as very strong escalation resolution source for the entire team for deliverables, client and people related issues

Note: Applicant should be flexible working in shifts

We will count on you to:

Manage client/Onshore partners
Drive a culture of performance, align the overall region goals with groups goals and KRAs
Create a strong pipeline of talent through succession planning and hiring.
Mentor and Coach team members and develop them for higher roles and be able to provide them directions on various projects
Drive and build a culture of strong Customer focus in the team, including the newer working arenas and focus areas like LenAI, customer experience and championing lean culture
Define and drive the standard employee measurement factors like KRAs, Mentoring and Project SLA
Execute & plan efficiency road map for domain

Note: Applicant should be flexible working in shifts

What you need to have:

Knowledge & Skills:

9+ years of experience with at least 5 years experience in managing teams
Strong People, Process, Operations and Project management skills
Experience in leading operations in order management
Proficiency in MS Excel
Excellent verbal and written communication
Incident & Problem management
Strong ability to organize & prioritize tasks with attention to detail
Accountability for client experience & timely delivery
High on Adaptability & Responsiveness
Exposure to participating or leading stakeholder/client calls
Possess end to end process understanding, able to act outside of the written documentation by understanding the process rather than just always following an SOP - understands whenever SOP is insufficient and escalates

What makes you stand out?

Exceptional Communication Skills
Adaptable communicator, facilitator, influencer and problem solver
High attention to detail
Good relationship skills, Proven ability to work on own initiative as well as in a team
Ability to multi-task and prioritize time effectively
Decision making and critical thinking

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Oliver Wyman

Management Consulting

New York

5000+ Employees

148 Jobs

Key People

Scott McDonald

President & CEO
David L. Brown

Chairman
Julia Karol

Vice Chairman
Marina C. Pavan

Partner and Head of Financial Services

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Senior Manager - Order Management