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First American
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Senior Associate - Voice Support

Senior Associate - Voice Support

First American

12 - 17 years

3 - 7 Lacs

Bengaluru

Posted:11 hours ago| Platform:

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Skills Required

Basic Quality standards Claims Mortgage Process improvement Standard operating procedures Voice support Back office Powerpoint MS Office Word

Work Mode

Work from Office

Job Type

Full Time

Job Description

Company Summary "First American (India) is a GCC (Global Capability Center) of the First American Financial Corporation (NYSE: FAF) family of companies. FAI is a proud member of the FORTUNE 500 companies and has been amongst the Fortune 100 Best Companies to Work For list for eight consecutive years. First American Financial Corporation provides comprehensive title insurance, closing/settlement, property data and technology solutions. First American (India) creates quality solutions for its customers by combining software, back office, and knowledge processing operations to fulfill First Americans business requirements. Our priorities are our employees, customers, and shareholders - in that order. First American (India) has been ranked amongst Indias Best Companies To Work For 2023: Listed amongst the Top 100 by Great Place To Work India, FAI is also certified Best Workplaces for Women and Workplace with Inclusive Practices. Specialized Business helps homebuyers and sellers, real estate agents and brokers, mortgage lenders, commercial property professionals, homebuilders and developers, title agencies and legal professionals close transactions. Specialized Business Functions, services Direct, Agency customers and Third-Party affiliates in the areas of Escrow, Settlement, Closing, Funding and Title Services.

Job Summary

Job Description Summary

Associate-Voice Support is responsible for meeting individual key performance metrics related to business processes assigned while adhering to quality standards under the guidance/supervision of identified mentor/lead. The incumbent is accountable for following process standard operating procedures. Also needs to identify various process related scenarios, perform proactive analysis around it and propose a solution or process improvement.

Job Description:

Competencies:

Ability to understand the basic nature of the domain and relating that to entire value chain of mortgage and title insurance solutions, Time Share property, Claims Servicing & Claims Prevention etc.
Working knowledge in all the Business Applications related to Processes.
Ability to Retrieve relevant information using appropriate Online Business-related Websites
Ability to use these tools to perform required search and collate information.
Ability to identify ad notify team members and leads in case of rule break in the tool.
Ability to Process Simple, Medium and High complexity tasks
Ability to Create process related reports within the desired timeframe that is expected
Follow the set guidelines/framework while structuring all work products
Ability to provide implementable recommendations basis the gaps and problems identified
Ability to identify process gaps and/or recommend improvement ideas (Ex - Kaizens)
Maintain compliance to the Quality metrics
Ability to display the culture of FTR (First Time Right) While processing orders
Ability to understand the explicit and implicit need of the customer and deliver to meet / exceed the expectations consistently
Ability to quickly unlearn / learn various tools, processes and controls to deliver effectively
Ability to comprehend and come up the learning curve required to do his tasks as per the defined training timelines/training schedule using the right resources

Technical Skills:

Should have basic knowledge of MS office (Word, Excel & Power-point)
Should have basic knowledge of Mortgage and Accounting principles

Educational Qualification and Experience:

Minimum of 12 years of formal education - Undergraduates / Graduates / Diploma

Professional work experience of 1-4 years.

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First American

Financial Services / Title Insurance

Santa Ana

10,000+ Employees

52 Jobs

Key People

Mark Seaton

Chairman & CEO
Kenneth D. Rains

Chief Financial Officer
Lana E. O'Dell

EVP, General Counsel, and Secretary
Theo C. E. Cummings

Executive Vice President, Chief Operations Officer

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Senior Associate - Voice Support