Senior Manager-Operations/Head of Operations

Company Overview:

Toolsvilla is India's fastest growing B2B eCommerce Marketplace backed by top investors. Our mission is to digitise and transform how businesses discover, engage and transact online.

Role Overview:

The Senior Operations Manager will ensure seamless call center operations (pre-sales to support), order fulfillment process (first-mile to last-mile), outstanding partner/customer experiences, and continuous process improvements. This role serves as the operational backbone, managing cross-functional teams and driving execution of strategic initiatives in a fast-paced and tech-driven environment.

Location: Delhi/Durgapur/Hybrid

Key Responsibilities:

●Oversee end-to-end ecommerce operations

● Lead and mentor cross-functional teams to improve operational efficiency.

● Reviewing & Negotiating contracts with key partners to ensure cost efficiency in supply chain.

● Creating advance reports to discuss key action areas and roadmap with the team, senior management & the board.

● Manage 3PLs and vendors for high standards for order accuracy, timeliness, and cost controls.

● Ensure compliance with company procedures, regulatory requirements, and industry best practices in all aspects of operations.

● Ensure seamless call center operations covering inbound operations & outbound sales and order-confirmation processes.

Key Skills and Experience:

● 5+ year experience in e-commerce Operations

● Deep understanding of supply chain management, logistics, and ecommerce fulfillment.

● Proficiency in data analytics, forecasting, and familiarity with ERP, WMS, and ecommerce platforms.

● Strong project management, communication, and stakeholder management abilities.

● Track record of driving automation, process improvement, and technology adoption within operations.

● Experience working with 3PLs, vendors, and managing operational budgets.

Note: Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and qualifications to hr@toolsvilla.com. We are based out of Durgapur, West Bengal. Please include "Senior Manager-Operations/Head of Operations" in the subject line.

Job Types: Full-time, Permanent

Pay: From ₹1,000,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Ability to commute/relocate:

• Durgapur, West Bengal: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• e-commerce operations: 5 years (Preferred)
• Supply chain management: 5 years (Preferred)

Location:

• Durgapur, West Bengal (Preferred)

Work Location: In person