Senior Manager Operations & Strategy

As a Senior Manager Operations & Strategy at a leading Astrology-Tech Platform based in Noida, you will play a crucial role in scaling the backend engine of a high-growth spiritual wellness marketplace. Your primary focus will be on aligning operations with the business strategy, overseeing partner and customer workflows, and driving innovation across cross-functional teams. You will serve as the anchor that connects strategy, systems, and execution. **Key Responsibilities:** - Streamlining and managing daily operations across customer support, partner onboarding, and issue resolution - Defining Standard Operating Procedures (SOPs), building playbooks, and implementing quality controls for consistent service delivery - Identifying process gaps and implementing automation and analytics tools to enhance efficiency - Translating business goals into actionable operational plans - Using data insights to inform decisions, prioritize initiatives, and track operational Key Performance Indicators (KPIs) - Aligning quarterly execution with leadership vision, budget constraints, and team bandwidth - Managing relationships with a large network of service partners such as astrologers, advisors, and consultants - Building and improving onboarding journeys, training systems, and feedback mechanisms for partners - Creating escalation paths and performance matrices to ensure partner accountability - Collaborating with Product, Marketing, Tech, and Customer Experience teams to execute new launches and enhance platform stability - Leading cross-functional initiatives like CRM rollout, chatbot workflows, and ticketing automation - Acting as a strategic bridge between operations and senior management - Ensuring that processes meet internal quality benchmarks and external compliance standards - Building dashboards and alerts to proactively detect delays, errors, or drop-offs - Implementing contingency plans for high-urgency operational disruptions **Qualifications Required:** - At least 8 years of experience in Operations, Strategy, or Business Excellence roles within high-growth B2C tech or services companies - Bachelor's degree in Business/Operations is required, MBA is preferred - Proficiency in tools such as Google Sheets, Excel, CRM systems (e.g., Zoho, Salesforce), and dashboards (e.g., Power BI) - Strong analytical acumen and ability to make decisions under pressure - People-first leadership skills to inspire and scale teams This role is more than just operations; it's about building the core delivery engine of a platform that facilitates spiritual transformation for millions of individuals. You will have a direct impact on platform efficiency, customer satisfaction, partner success, and organizational scalability. With the business expanding across languages, regions, and verticals, you will be instrumental in designing the backbone of sustainable and scalable operations.,