Senior Manager – Operations & Production

Location:

Department:

Reporting To:

CTC:

Industry Background:

Role Summary

Senior Manager – Operations & Production

Key Responsibilities

• Take end-to-end ownership of project execution, including job handover, production, QC, dispatch, and site implementation.
• Supervise and coordinate teams across both factory and on-site production units.
• Collaborate with design, sales, and accounts teams to ensure clarity in briefs, timelines, and deliverables.
• Plan, allocate, and deploy manpower effectively across multiple projects and locations.
• Maintain and enforce quality standards, cost controls, safety protocols, and turnaround times.
• Establish and institutionalise SOPs, checklists, and documentation processes for operations.
• Track and report progress on production and job status through structured dashboards.
• Ensure compliance with labour laws and safety norms at the factory.
• Manage vendor relationships for procurement, outsourcing, fabrication, and site execution, ensuring adherence to quality standards.
• Move the manual processes to digital through tools such as Excel, Glide, or Zoho.

Qualifications & Competencies

• Experience:

  Minimum 10 years in operations/production within manufacturing, signage, events, BTL or fabrication.

• Education:

  Graduate or Postgraduate in Engineering, Operations, Production Management, or equivalent.

• Industry Exposure:

  Proven ability to handle fast-paced, customised production environments with high volumes and tight timelines.

• Technical Skills:

  Proficient with digital tools, dashboards, workflow management systems, and documentation.

• Systems Orientation:

  Knowledge of structured production systems, preferably with exposure to ISO 9001 quality management practices.

• Leadership:

  Strong track record of managing diverse teams (blue- and white-collar) across multiple shifts and geographies.

• Personal Attributes:

  Accountable, deadline-focused, hands-on and resilient in high-pressure situations.