Senior Manager

Nest Education

13 - 14 years

1 - 6 Lacs

Patna Bihar India

Posted:7 hours ago| Platform: Foundit logo

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Skills Required

operational strategy Process Optimization Team Management Problem-solving Customer service Logistics Operations

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:
Operational Strategy Analysis & Development:
Analyze current business practices
and assess operational efficiency.
Identify
different operational strategies
being used within the company.
Work with the team to
develop the current operational strategy
using the
most recent technologies
to improve processes.
Coordinate with the operations manager
to take necessary steps based on brainstorming and research.
Operational Optimization:
Optimize operations
across various departments of the company to ensure efficiency.
Fit operational strategies
with the company's culture and values, ensuring alignment with business goals.
Implement and monitor the strategy across departments to ensure it is working effectively.
Strategy Implementation & Supervision:
Implement operational strategies
in different departments, ensuring smooth transition and minimal disruption.
Supervise the strategy implementation
, ensuring that all employees follow the company's operational guidelines and processes.
Regularly
monitor performance
to ensure that strategies are delivering the desired results.
Customer Service & Team Training:
In a
customer service-driven company
, the Deputy Operations Manager will collaborate with the team to ensure clients receive
high-quality service
.
Offer required training and courses
to the team to improve communication and customer interaction.
Work closely with the
customer service team
to ensure that customer issues are handled correctly and promptly.
Project Management & Logistics Operations:
Monitor ongoing projects
to ensure they are following the right operational processes and are aligned with the overall strategy.
Check logistics operations
to make sure that all logistics processes are optimized and operating smoothly.
Ensure that any operational issues related to logistics or projects are addressed immediately.
Problem Solving & Continuous Improvement:
Solve operational challenges and issues as they arise, ensuring that operational strategies are implemented effectively.
Continuously seek opportunities for improvement in operations and make adjustments as necessary.
Work on improving the overall operational performance
through regular evaluations and adaptations to strategies.
Team Coordination & Communication:
Regularly
communicate company strategies
and regulations to employees, ensuring that everyone understands and follows the operation process.
Lead meetings and training sessions to ensure the team stays updated on the company's goals and operational strategies.
Reporting & Updates:
Issue weekly and monthly reports
to the
operations manager
, providing updates on the operational strategies and any challenges faced.
Track key performance metrics (KPIs) and present data-driven insights to help improve operational efficiency.
Qualifications & Skills:
Education:
Bachelor's degree in
Business Administration
,
Operations Management
, or related field. MBA or equivalent is preferred.
Experience:
3+ years of experience
in operations management, with at least
2 years in a leadership role
.
Proven experience in
operational strategy development
,
process optimization
, and
team management
.
Background in
customer service operations
and
logistics management
is a plus.

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