Senior Manager - Implementation Services - Business Analyst

Mercer is seeking candidates for the following position based in the Pune office.

This is a hybrid role that has a requirement of working at least three days a week in the office.

What can you expect?

The purpose of this job is to deliver high quality business analyst solutions that enable valued business outcomes and informed decisions by key stakeholders. It contributes to ensuring that the Delivery function meets the needs of the organization and clients / customers.

• Perform Planning activities to determine the best approach and techniques
• Analyse requirements, solution analysis and estimate of effort for detailed quotes within the analysts expertise
• Elicit, analyse and document requirements using appropriate techniques
• Perform stakeholder analysis and establish strong stakeholder relationships
• Ensure requirements traceability is managed and maintained throughout the project lifecycle
• Perform solution analysis to ensure that solution meets the needs of the requirements
• Prepare functional and technical specifications
• Manage requirements through the project lifecycle including liaising with data, test and systems analysts
• Elicit existing processes, document Current State, analyze change & identify best practice to determine Future State, perform Gap Analysis to determine impact to BAU;
• Support test team activities including triage and impact analysis
• Participating in capability initiatives
• Contribute to the development of new artifacts for re-use and to improve efficiency
• Contribute to continuous improvement by providing lessons learned

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We will count on you for:

Innovation/Creativity

• Able to deal with ambiguity & challenge the status quo
• Pioneer new approaches
• Able to apply critical thinking
• Decisions Making

Communication

• Own communication on projects/client assigned: pro-actively inform project stakeholders about status of work, including development changes, scheduling, and quality goals.

Note: Applicants should be flexible working in shifts

What you need to have:

• Minimum 12+ years experience in service industry
• B.Tech / MCA/ B.Sc.(IT) / BCA from reputable institute in any stream
• Methodology Knowledge: Demonstrate capability in multiple analysis methodologies.
• Verbal & Non-Verbal Communication: Adapt communication style to the needs of the situation and the individual.
• Listening: Use active listening and discovery skills to understand real issues/needs and build chemistry.
• Systems Thinking: Leverage holistic view of people, processes and technology to understand the enterprise.
• Decision Making: Make the best decision based on appropriate criteria, such as:
  • business need,
  • opportunities,
  • risk,
  • compliance, and
  • ability to achieve the desired outcome.
• Organization Knowledge: Demonstrate an understanding of the organizations nuances and how to get things done.
• Business Analysis Tools & Technology: Leverage appropriate business analysis tools.
• Creative Thinking: Think creatively to identify innovative solutions.
• Adaptability: Adapt to and embrace changing situations as an opportunity, rather than an obstacle.
• Learning: Demonstrate an ability to learn quickly and willingly.
• Visual Thinking: Communicate complex concepts and data as understandable.
• Written Communication: Demonstrate well prepared, stakeholder-focused written communication.
• IIBA qualifications: Certificate Competency in Business Analysis (CCBA) or equivalent

KnowledgeCompetent in the following:

• Business Analysis Planning and Monitoring
• Elicitation and Collaboration
• Requirements Life Cycle Management
• Strategy Analysis
• Requirements Analysis and Design Definition
• Solution Evaluation
• Working knowledge of Agile and Lean methodologies
• Working knowledge of waterfall project delivery

Behaviors and Mindset

• Demonstrate strong customer / client service orientation with empathy for and effectively response to customer / clients needs. Good understanding of end-to-end customer / client experience
• Focus on delivering product quality and customer / client value, frequently
• Apply critical thinking to solve known or anticipated problems
• Ability to quickly adapt and respond to change
• Contributes to continuous improvement by generating and implementing innovative new and better ways of doing things
• Embrace continuous learning and growing
• Work effectively with strong stakeholder management, communication, engagement skills.
• Ability to collaborate across diverse teams and points of views
• Manages quality of own work and others, and proactively escalates for support as required.

What makes you stand out?

• Adaptable communicator, facilitator, influencer and problem solver
• High attention to detail
• Good relationship skills, Proven ability to work on own initiative as well as in a team
• Ability to multi-task and prioritize time effectively

Why join our team?

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.