Senior Manager Governance Controls & Excellence(CA)

Senior Manager Governance Controls & Excellence

financial acumen, process transformation expertise, and governance oversight

Key Responsibilities

Process Improvement & Excellence

• Lead

  business transformation projects

  to enhance efficiency, reduce turnaround times (TATs), and improve customer experience.
• Drive

  process re-engineering initiatives

  aligned with stakeholder, distributor, and regulatory expectations.
• Design process flows and frameworks for new requirements, regulatory guidelines, product launches, and process enhancements.
• Review critical operational processes (New Business, Underwriting, Policy Servicing, Complaints, Claims, etc.) to strengthen governance and compliance.
  

Process Management & Governance

• Guide functions to

  standardize processes

  , implement best practices, and improve productivity.
• Monitor KPIs, dashboards, and MIS to track performance, provide constructive challenge, and ensure efficiency.
• Facilitate the adoption of

  technology solutions

  as key levers to improve accuracy, scalability, and cost efficiency.
• Collaborate across COO functions to ensure integrated and non-siloed operations.
• Evaluate and challenge technology investments based on cost-benefit analysis, industry maturity, and business impact.
  

Strategic & Advisory Role

• Act as a

  trusted advisor

  to the COO and function heads by constructively challenging the status quo and driving cross-functional improvements.
• Support budgeting, forecasting, and strategic planning initiatives to align governance practices with business objectives.
• Provide oversight on vendor management and process improvements for Operations and IT functions.
  

Qualifications

• Education:

  Chartered Accountant (CA) – mandatory

• Experience:

  6–11 years in governance, audit, process excellence, or transformation roles (Insurance/BFSI preferred).
• Strong understanding of

  regulatory guidelines, critical operational processes, and risk governance

  .
• Proven ability to drive

  process improvements, cost efficiency, and business transformation projects

  .
• Strong analytical, strategic thinking, and leadership skills.
  

Key Skills

• Governance Controls & Excellence
• Process Re-engineering & Excellence
• Business Transformation Projects
• Regulatory Compliance & Oversight
• Process Management & Standardization
• Technology & Automation for Efficiency
• Vendor & Stakeholder Management
• Audit, Risk & Controls