Senior Manager Governance Controls & Excellence(CA) Canara HSBC Life Insurance Company

6.0 - 11.0 years

6 - 9 Lacs

gurugram

Work from Office

We are seeking a highly skilled and strategic Senior Manager Governance Controls & Excellence to drive efficiency, governance, and process excellence across the COO domain. This role will work closely with the COO, function heads, and cross-functional teams to design and implement systemic, productivity-oriented processes that enable sustainable organizational growth. The role demands a blend of financial acumen, process transformation expertise, and governance oversight , with a strong focus on business efficiency, regulatory alignment, and technology-led improvements . Key Responsibilities Process Improvement & Excellence Lead business transformation projects to enhance efficiency, reduce turnaround times (TATs), and improve customer experience. Drive process re-engineering initiatives aligned with stakeholder, distributor, and regulatory expectations. Design process flows and frameworks for new requirements, regulatory guidelines, product launches, and process enhancements. Review critical operational processes (New Business, Underwriting, Policy Servicing, Complaints, Claims, etc.) to strengthen governance and compliance. Process Management & Governance Guide functions to standardize processes , implement best practices, and improve productivity. Monitor KPIs, dashboards, and MIS to track performance, provide constructive challenge, and ensure efficiency. Facilitate the adoption of technology solutions as key levers to improve accuracy, scalability, and cost efficiency. Collaborate across COO functions to ensure integrated and non-siloed operations. Evaluate and challenge technology investments based on cost-benefit analysis, industry maturity, and business impact. Strategic & Advisory Role Act as a trusted advisor to the COO and function heads by constructively challenging the status quo and driving cross-functional improvements. Support budgeting, forecasting, and strategic planning initiatives to align governance practices with business objectives. Provide oversight on vendor management and process improvements for Operations and IT functions. Qualifications Education: Chartered Accountant (CA) – mandatory Experience: 6–11 years in governance, audit, process excellence, or transformation roles (Insurance/BFSI preferred). Strong understanding of regulatory guidelines, critical operational processes, and risk governance . Proven ability to drive process improvements, cost efficiency, and business transformation projects . Strong analytical, strategic thinking, and leadership skills. Key Skills Governance Controls & Excellence Process Re-engineering & Excellence Business Transformation Projects Regulatory Compliance & Oversight Process Management & Standardization Technology & Automation for Efficiency Vendor & Stakeholder Management Audit, Risk & Controls

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