Senior Manager - Delivery Quality

Omega Healthcare

8 - 13 years

10 - 14 Lacs

chennai

Posted:1 week ago| Platform:

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Skills Required

quality process process quality assurance quality control conflict resolution quality management six sigma apqp quality audit spc 8d new product development kaizen qc fmea supplier quality assurance quality assurance qms msa supplier quality ppap

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibility

Manage and oversee the delivery quality process for timely and efficient project completion.
Develop and implement quality control measures to ensure high standards of service delivery.
Lead and motivate a team of quality professionals to achieve departmental goals.
Collaborate with cross-functional teams to identify and resolve quality issues.
Analyze data and metrics to identify trends and areas for improvement in quality delivery.
Implement process improvements to increase efficiency and reduce costs.

Job Requirements

Minimum 8 years of experience in quality management or a related field.
Strong knowledge of quality control processes and procedures.
Excellent leadership and communication skills.
Ability to analyze data and make informed decisions.
Experience in managing and motivating a team of quality professionals.
Strong problem-solving and conflict resolution skills.
Familiarity with CRM/IT Enabled Services/BPO industry practices and standards.

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