Senior Manager - Customer Success

As the Specialist III, Business Operations at TransUnion, you will be a key player in driving strong customer engagement post-sales and synthesizing customer success strategies. Your role will involve maintaining key customer relationships, implementing strategies with key decision-makers, and ensuring customer satisfaction by achieving delivery and service quality norms. You will be responsible for steering organizational customer success strategies across all associated large member banks/NBFCs and collaborating with various business stakeholders to identify priorities and metrics for customer success initiatives. Your primary responsibilities will include executing functional strategies, regulatory guideline management, and implementation. You will drive the performance of the function across key performance indicators related to customer centricity, compliance, and operational excellence. Additionally, you will be detail-oriented, creating comprehensive documents and notes for internal and external customers, ensuring all communication messages are aligned and accurate. To excel in this role, you should possess a Master's degree or equivalent in Business Administration/Finance and have 10-12 years of relevant banking experience. You must have a high level of executive presence, assertiveness, and the ability to work independently in ambiguous situations while exercising judgment. Strong communication, organizational, verbal, and written skills are essential, along with a commitment to ownership, multitasking, and delivering results. Key Competencies required for this role include the ability to build trusting relationships at all levels, driving customer experience, innovation, and operational excellence. You should be passionate about continuous improvement, demonstrate critical thinking, and have technical competency to drive customer experience and operational efficiencies using technology. Business and financial analytics acumen is crucial, as you will need to interpret and analyze various business information. This position is an On-Site Essential role, requiring in-person work at an assigned TransUnion office location as a condition of employment. If you are excited about working in a dynamic environment focused on customer success and innovation, this role offers an opportunity to make a significant impact in the business operations at TransUnion. TransUnion is committed to providing reasonable accommodations for individuals with disabilities throughout the application and employment process. Please contact us to discuss any accommodations you may need. For more information about TransUnion's culture, values, and privacy policies, visit the official website at https://www.transunion.com/privacy/global-job-applicant.,