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TELUS Digital
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Senior Manager Business Excellence

Senior Manager Business Excellence

TELUS Digital

10 years

0 Lacs

Noida Uttar Pradesh India

Posted:1 week ago| Platform:

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Skills Required

support service lean deployment training analysis strategies drive management development strategy sigma technology teamwork diversity

Work Mode

On-site

Job Type

Full Time

Job Description

Position: Business Excellence, Senior Manager

Department: Operations

Work Shift: US Shift timings (Night Shifts) - WFO all 5 days (Mandate requirement)

Overview:

Required skills + qualifications (technical):

Six Sigma Master Black belt - Must
Lean Six Sigma techniques & statistical tools - Must
Quality Principles and Techniques, MS Office, G Suite
Understanding of cross functional synergies
Formal Bachelors or Masters Degree - Must

Required skills + qualifications (non-technical):

Relevant experience in Contact center Outsourcing across Voice, Non-Voice and Back office queues where the candidate must have demonstrable experience to showcase previous Master Black Belt / Black Belt projects with tangible outcomes.
Minimum 10 years work experience with at least 6 years managing Six Sigma projects Understanding of call center technology and knowledge of current and emerging technologies

TELUS Values:

We passionately put our customers and communities first
We embrace change and innovate courageously
We grow together through spirited teamwork At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

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