Senior Manager - B2B Collections (AR)

Key Responsibilities -

1. Collections Management:

• Initiate contact with customers via phone calls, emails, or letters to ensure timely payment of outstanding invoices.
  
• Implement collection strategies and follow-up procedures to minimize delinquent accounts.
  
• Negotiate payment arrangements and establish suitable payment plans with customers who are experiencing financial difficulties.
  
• Monitor customer accounts and maintain accurate records of collection activities, including payment promises and disputes.
  

2. Account Reconciliation:

• Perform regular account reconciliations to ensure accurate tracking of outstanding balances.
  
• Investigate and resolve discrepancies or disputes raised by customers related to their invoices or payments.
  
• Collaborate with internal departments (e.g., sales, customer service, Shipment team ) to resolve any billing or delivery issues that may impact timely payment.
  

3. Credit Assessment:

• Evaluate creditworthiness of new and existing customers by analyzing financial statements, credit reports, and payment histories.
  
• Review and update credit limits for customers based on their payment behavior and creditworthiness.
  
• Recommend appropriate credit terms and conditions for new customers or changes to existing customers' credit terms.
  

4. Reporting and Analysis:

• Preparation & analysis of monthly MIS of Revenue (Billed & unbilled), provisions and Debtors
  
• Ensure periodic ledger reconciliation of the top clients
  
• Reporting numbers to senior management
  

5. Stakeholder Management

6. Team Management

Person Specifications/ Skillsets:

• Master/ Bachelor's degree in finance, accounting, or a related field (preferred).
  
• Proven experience in credit control, collections, or a similar role.
  
• Strong knowledge of credit control principles, collections practices, and relevant laws/regulations.
  
• Excellent negotiation and interpersonal skills with the ability to handle difficult conversations tactfully.
  
• Proficient in using Excel for data analysis.
  
• Detail-oriented with strong analytical and problem-solving abilities.
  
• Exceptional organizational skills and ability to manage multiple priorities.
  
• Effective communication skills, both written and verbal.
  
• Ability to lead a team