Senior Manager -Administration & Corporate Facilities - KPO-Noida

Job Description We are hiring a Senior Manager Administration & Facilities to lead our multi-location admin and facilities operations with a strong focus on compliance, quality, and corporate service standards for a white-collar workforce. The role is ideal for professionals who have worked in ISO-certified, SOC-compliant, and NASSCOM-registered BPO/KPO environments. Key Responsibilities Facility & Infrastructure Oversight Manage facilities and infrastructure across Tier-1 and Tier-2 office locations Ensure standardized admin services in line with ISO & SOC compliance standards Execute office setup, relocation, and renovation projects Security & Safety Lead CCTV, access control, and emergency response protocols Coordinate audits and maintain 100% readiness for ISO/SOC/NASSCOM assessments Liaise with local authorities and ensure compliance with fire, safety, and labor regulations Employee Transport Management Supervise city-wide cab operations with focus on safety and efficiency Coordinate with vendors and ensure adherence to SLAs and night-shift transport protocols Vendor & Contract Governance Manage pan-India vendors for facility, security, and soft services Lead RFPs, negotiate contracts, and monitor service delivery across locations Administrative Support Oversee front office, pantry, courier, and corporate hospitality services Ensure high-quality client-ready office environments Statutory & Regulatory Compliance Ensure end-to-end compliance for all offices (fire, labor, environment, property) Keep documentation audit-ready for ISO, SOC, and NASSCOM audits Budgeting & Reporting Prepare and control admin budgets across offices Develop MIS reports and facility performance dashboards Team & Stakeholder Management Lead distributed admin teams across multiple cities Act as the SPOC for facilities and administration, partnering with HR, IT, Finance, and senior leadership Candidate Requirements Experience: 712 years in Administration/Facilities Management Mandatory: Experience in ISO, SOC-compliant, and NASSCOM-registered BPO/KPO firms Skills: Team and multi-location operations leadership Budgeting, vendor management, SLA tracking Proficiency in admin tools (SAP, CAFM, Excel dashboards) Excellent written and verbal communication Preferred Experience Tier-1 & Tier-2 city office exposure Green/sustainable facility practices Previous experience supporting client-facing office environments