Senior Major Incident Manager - Banking / Finance Domain

24/7 Rotational Shift

About this Team:

Provide 24x7 support and management of incidents throughout incident lifecycle within a production environment. Ensure service level agreements are met in support of clients and companys mission-critical business requirements.

What youwill be doing:

• Lead and coordinate the incident response team during critical service disruptions
• Supports a computer operations environment that meets all service level agreements, e.g., 24x7 availability, response time parameters, etc. and availability targets.
• Make quick decisions about escalation and prioritization
• Ensure proper documentation of the incident timeline and actions taken
• Manage the bridge call or incident war room
• Provide regular status updates to leadership and affected business units
• Coordinate with external vendors or third-party providers if needed

Prevention and Preparation:

• Develop and maintain incident management procedures and playbooks
• Ensure incident response plans are up-to-date and tested regularly
• Train team members on incident response procedures
• Review incident patterns to identify systemic issues
• Work with teams to implement preventive measures
• Maintain contact lists and escalation procedures
• Coordinate regular disaster recovery and business continuity exercises
• Recommend process improvements based on lessons learned
• Update documentation and procedures based on experience

What You Bring:

• 7-11 years experience of working on Major Incident Management for UK/US clients
• Must hands on experience in Banking / Finance Domain
• Manages global incidents across multiple data center environments to protect production systems critical to business success.
• Ensures contractual service level agreements are met in support of client and company mission-critical business requirements.
• Works across a wide array of product lines and engages various levels of management on a day to day basis.Ability to organize tasks and priorities effectively and under minimal supervision
• Develops, coordinates and promotes incident and problem management activities across the entire enterprise and takes responsibility for effective functioning of these processes across organization.
• Strong communication & analytical skills Willing to work 24/7 including night shifts ,Must be good with multi-tasking.

Added bonus if you have

• Knowledge of FIS products and services
• Knowledge of financial services industry and basic financial analysis principles and ratios.