Senior Machine Learning Engineer

The role requires in-depth knowledge and hands-on experience in Major Incident Management, Change Management, and Problem Management. You will collaborate closely with technical resources and Team leaders to ensure and maintain globalization strategies. Identifying opportunities for enhancing business operations through more effective utilization of IT resources will be a key responsibility. You will contribute to defining and developing worldwide operating procedures and standards, as well as preparing process proposals to enhance IT environment efficiency and performance. The role demands the ability to see initiatives through to launch/implementation with a high level of quality and attention to detail. Your experience in service management, process development, and IT operations will be crucial. Excellent interpersonal and customer service skills are required, along with in-depth knowledge of industry best practices and service delivery standards. Strong team spirit, communication skills, organizational skills, and problem-solving abilities are essential. You should be able to communicate complex business challenges in a non-technical and simplified manner, create and manage monitoring dashboards/presentations, evaluate service performance, and modify SLA patterns to resolve operational issues. Working under tight deadlines, self-motivation, and taking responsibility are key traits for this role. You should be ITIL 4 Foundation certified with experience in leading multicultural, worldwide teams and successfully evolving IT processes. A BS/BA degree or relevant work experience is required, along with strong English written and verbal skills. Your responsibilities will include playing a pivotal role in maintaining and evolving a modern, mature, and robust IT Service management function. This involves working closely with the ITSM team, other IT groups, and value stream owners to enforce and evolve processes, as well as providing high-quality support to the end user community. You will help resolve end user/service escalations and assist the business in achieving its goals.,