5 Monitoring Dashboards Jobs

Service Desk Analyst Location: PAN India Experience: 24 years Choosing Capgemini means choosing a place where youll be empowered to grow your career, supported by a collaborative team, and inspired to deliver exceptional IT support services. Join us in helping organizations streamline their IT operations and enhance user experience through efficient service desk solutions. Your Role As a Service Desk Analyst, you will be the first point of contact for IT support, ensuring timely resolution of technical issues and maintaining high levels of customer satisfaction. Youll work closely with users, technical teams, and service management platforms to deliver seamless support across various IT functions. In this role, you will: Provide first-level technical support and resolve incidents efficiently. Manage service requests, incidents, and changes using ITSM tools (e.g., ServiceNow). Support user onboarding, access provisioning, and basic resource requests. Monitor system health and generate service performance reports. Guide users through self-service portals and support documentation. Coordinate with escalation teams for complex issue resolution. Ensure compliance with SLAs and service quality standards. Your Profile 2+ years of experience in IT service desk, help desk, or technical support. Hands-on experience with cloud services support (preferably GCP). Proficiency in ITIL framework and service management processes. Strong troubleshooting skills in application and infrastructure support. Familiarity with remote support tools and basic system monitoring. Excellent communication and customer service skills. Ability to manage multiple tickets and priorities simultaneously. Bachelors or Masters degree in a relevant field. Technical Skills Service Management: Incident, problem, and change management; SLA tracking; documentation and knowledge base management. Technical Support: User access management, application troubleshooting, remote support, and escalation handling. GCP Skills: Console navigation and basic resource management IAM role assignments and access control Compute Engine and Cloud Storage support Monitoring dashboards and alert triage Billing usage analysis and cost monitoring Certifications (Preferred) ITIL Foundation (Required) Google Cloud Digital Leader or Associate Cloud Engineer What Youll Love About Working Here Fast-paced and collaborative work environment. Opportunities to work with global teams and cutting-edge technologies. Continuous learning and certification support. Flexible work arrangements and a strong focus on work-life balance. About Us Capgemini is a global business and technology transformation partner, helping organizations accelerate their dual transformation to address the evolving needs of customers and citizens. With a strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needsfrom strategy and design to operations. To achieve this, Capgemini draws on the capabilities of its 360,000 team members in more than 50 countries, all driven by the purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization with market-leading capabilities in digital, cloud, and data. Show more Show less

About BiteSpeed Hey there! We are a Sequoia-backed SaaS startup building an AI-native Marketing, Support & Sales suite for e-commerce brands. Were currently working with 3000+ e-commerce brands globally across 50+ countries and are fortunate to have raised $5.5M+ along the journey with marquee investors like Sequoia Capital India, Kunal Shah, Gaurav Munjal & more backing us. ???? Read more about our mission and the story of commerce here- https://www.notion.so/bitespeed/BiteSpeed-s-Mission-the-Future-of-Commerce-b3cf14a080d94654ba46693c8cacd24f Check out more about us here - https://www.bitespeed.co/ and do read through our 200+ odd 5-star reviews to get a sense of what our customers say about us here - https://apps.shopify.com/bitespeed-fb-messenger-chatbot (we openly brag about this ????) Weve had some solid investors back us (making it easier for you to stalk us since youd do this anyway):- BiteSpeed Raises USD 3.5M Funding, Led by Peak XVs Surge- https://www.businesswireindia.com/e-commerce-ai-startup-bitespeed-raises-usd-3-5m-funding-led-by-peak-xvs-surge-92455.html E-commerce AI start-up BiteSpeed raises $3.5 million funding led by Peak XVs Surge- https://www.thehindubusinessline.com/info-tech/e-commerce-ai-start-up-bitespeed-raises-35-million-funding-led-by-peak-xvs-surge/article68863058.ece BiteSpeed Raises $1.9 Million Seed Funding From Sequoia India&aposs Surge- https://www.entrepreneur.com/en-in/business-news/bitespeed-raises-19-million-seed-funding-from-sequoia/418414 About the role Our product function so far has been founder-led largely built on internal tribal knowledge. This will be an early product hire for us with which means high product ownership . Given our multi-product DNA , there is now increasing breadth and depth in our products with each product taking a life of its own and we see value to bringing some order to the chaos with this role :). This role is as early-stage product as it gets. Morning stand-ups, scrambling through customer conversations during the day, data digging in the evenings and finally getting to those PRDs at night! The role is also at an interesting intersection of B2B SaaS customer conversations and B2C experimentation given our space. What youll do Own and drive the product roadmap , including product decisions, prioritisation and execution. Lots of user interviews & speaking to sales and CS teams to inform product decisions . Create detailed product specification documents for the design & development team. Work closely with design teams to go from ideas to user flows . Work closely with engineering on product delivery . Querying databases and monitoring dashboards to track product metrics. Research the market and competitive landscape to have a pulse of market direction. What makes you a good fit 2+ years of product management experience (B2B SaaS not necessary). Comfortable with early stage startup imperfections and able to operate in disorder. Rigour, thoroughness and detail-orientation in thought and action. Extremely high agency and adaptability. Willingness to get hands dirty with data, customer interviews and so on. Some recent experience dabbling into LLMs (nice to have, but not a deal-breaker). Salary and Location Location: Bangalore Expected CTC: We pay top of market for the right folks and also offer generous equity (ESOP) to everyone in the team. Our Way Of Life - https://www.notion.so/bitespeed/Way-Of-Life-At-BiteSpeed-44d9b9614d9641419da910189b1e9f8e. Our Purpose At BiteSpeed, work is personal. You could blame this on us being existential, but most of us are spending the best years of our lives doing this and we want to be purposeful about the kind of workplace were trying to create. Our purpose is about why were here and what we care about:- Personal Transformation Wealth Creation Winning Together Our Values Our values are about how we do what we do. Values define the right thing to do. We hire, reward and sometimes have to let go based on our values. We have 5 core values:- Go Above And Beyond Making Things Happen Say It Like It Is Progress Over Perfection Dont Take Yourself Seriously, Take Your Work Seriously Perks & Benefits Small things weve done to ensure we take care of our wellness, learning & keep things fun:- Health Insurance - Health insurance cover and accident coverage for extra cushion and mental peace when rainy days hit us. Quarterly Off-sites - Quarterly off-sites are a core part of the BiteSpeed culture. Our off-sites range from intense quarter planning sessions to crazy mafia nights and competitive cricket matches (with a lot of trash talking). Cult Fitness Membership - All work and no play makes jack a dull boy. Cult Fit and Cult Play passes to make sure we hit the gym more often. Personal Development - We sponsor courses, conference tickets, books on a case to case basis to ensure were constantly growing. Salary In Advance - Trust first, by default. We pay out salaries in the first week of the month. Know someone who might be a great fit Refer them to us, if they end up joining we&aposll send you an Apple AirPods Pro as a gesture of thanks! For any queries feel free to write to [HIDDEN TEXT]. Show more Show less

The role requires in-depth knowledge and hands-on experience in Major Incident Management, Change Management, and Problem Management. You will collaborate closely with technical resources and Team leaders to ensure and maintain globalization strategies. Identifying opportunities for enhancing business operations through more effective utilization of IT resources will be a key responsibility. You will contribute to defining and developing worldwide operating procedures and standards, as well as preparing process proposals to enhance IT environment efficiency and performance. The role demands the ability to see initiatives through to launch/implementation with a high level of quality and attention to detail. Your experience in service management, process development, and IT operations will be crucial. Excellent interpersonal and customer service skills are required, along with in-depth knowledge of industry best practices and service delivery standards. Strong team spirit, communication skills, organizational skills, and problem-solving abilities are essential. You should be able to communicate complex business challenges in a non-technical and simplified manner, create and manage monitoring dashboards/presentations, evaluate service performance, and modify SLA patterns to resolve operational issues. Working under tight deadlines, self-motivation, and taking responsibility are key traits for this role. You should be ITIL 4 Foundation certified with experience in leading multicultural, worldwide teams and successfully evolving IT processes. A BS/BA degree or relevant work experience is required, along with strong English written and verbal skills. Your responsibilities will include playing a pivotal role in maintaining and evolving a modern, mature, and robust IT Service management function. This involves working closely with the ITSM team, other IT groups, and value stream owners to enforce and evolve processes, as well as providing high-quality support to the end user community. You will help resolve end user/service escalations and assist the business in achieving its goals.,

As the Technical Configuration Lead for SAP Cloud ALM, you will be responsible for setting up and configuring SAP Cloud ALM to ensure seamless integration with existing SAP systems such as S/4HANA, BTP, and Solution Manager. Your expertise will be crucial in guiding and supporting project teams in adopting SAP Cloud ALM for their implementation projects, including defining project structures, managing scopes, and configuring traceability. Your role will require strong experience in task management, business processes, and scoping of business processes. You will oversee deployment orchestration and change enablement processes within SAP Cloud ALM and ensure end-to-end experience in test management and integration with external testing tools. Additionally, you will configure and optimize monitoring dashboards, alerts, and reports within SAP Cloud ALM to provide real-time insights into system health, performance, and business process execution. Proactively identifying areas for improvement in ALM processes and leveraging SAP Cloud ALM capabilities to enhance efficiency and reduce resolution times will be part of your responsibilities. You will support root cause analysis for identified issues and implement corrective actions, as well as have experience in connecting and enabling monitoring for both SAP and non-SAP systems. Setting integrations between SAP Cloud ALM and other relevant SAP systems like S/4HANA Cloud, SAP BTP, and potentially external tools like Jira and ServiceNow for ITSM will be crucial. Experience with SAP Solution Manager, especially for transition scenarios to SAP Cloud ALM, and an understanding of SAP BTP services and their relevance to ALM will be beneficial. Being customer-focused with a strong sense of ownership and accountability is essential. You should have proven experience in delivering multiple implementation and support projects using SAP Solution Manager, including end-to-end configuration, monitoring, and ITSM functionalities.,

Job Description: The Product Operations team is hiring a Systems Engineer to monitor and maintain the health of the processing environment, support by troubleshooting applications, and provide process certification on both Linux and Windows Environments. This role requires monitoring applications that run in various environments through internal dashboards. The role will require responsibilities for identifying issues from the internal dashboards, performing first level triage of the issues, and escalating as necessary until the issue is resolved. Problem solving will consume a large portion of time in this role, as it requires assisting multiple teams with resolving issues daily. Technical and analytical skills will be required for this role. Responsibilities will increase over time as experience is gained to continue supporting production processing and improving the efficiency of the processing environment and applications running in it. Role & responsibilities Tier 1 Monitoring and Escalation support for internal systems and environments Working with BigData processing environments (Hadoop, AWS, Greenplum, Windows) to monitor system health with respect to job processing volume Execute custom requests and ad-hoc jobs in a timely manner and validate the results Communicating and collaborating with teams around the globe in multiple countries Automating manual steps, alerts, and optimizing existing processes for execution efficiency Desired Personal Skills Attention to detail • Ability to follow complex and detailed instructions Sense of action and assertiveness to resolve issues Desire for learning new technologies • Strong data analysis and problem-solving skills Excellent written and verbal communications skills • Should be ready to work in 24/7 rotational shifts. Desired Qualifications • Bachelors Degree in Computer Science or related field • Understanding of Windows and Linux Environment • Should be able to write and understand basic SQL Queries. • Knowledge of any scripting language (preferably Python) • Windows & Linux command line experience, basic knowledge of XML • Knowledge of JIRA & GIT.