Senior Java Software Engineer

Position: Software Engineer IV (Senior Java Lead)

Location:

Contract Duration:

Software Engineer IV (Senior Java Lead)

1. Position Details

• Job Title: Senior Software Development Lead

• Team: CS Platform under CSMT

• Experience in the Role : 8 to 15 years

2. Role Summary

• Senior Software Development Lead responsible for leading global engineering initiatives that power client's customer support systems.
• Owns design, development, and operational excellence of scalable APIs, frameworks, and integrations that improve customer outcomes and agent productivity.
• Will build and manage a high-performing distributed team, drive DevOps/Agile practices, and shape long-term platform strategy.
• Represent the team in Leadership calls, Production and Essential Engineering calls

3. Key Skills and Technologies

• Must-Have Skills:

• Strong API and Backend Software fundamentals; expertise in distributed systems.
• Java, Python, Spring Boot.
• SOA, SOAP, REST APIs, messaging (Kafka, Flink).
• Agile & DevOps (CI/CD, Docker/Kubernetes, IaC, monitoring).
• Strong track record in building and scaling engineering teams, leading globally distributed teams, and delivering complex backend systems.

• Preferred Skills:

• Experience with enterprise-scale customer support tools.
• Familiarity with AI-assisted development and automation.
• Customer-focused mindset with innovation-driven approach.

4. Hiring Priorities

• Which skills or qualities are most critical for this role? : See Must-Have Skills section
• Any certifications or domain expertise required?

Certifications:

Domain Expertise: Strong expertise in distributed systems, backend engineering, customer support platforms, and enterprise-scale system integrations is required. Experience with customer support technologies (case/contact management, automation workflows, SaaS integrations) is highly preferred.

5. Interview Process

• Number of rounds and types (technical, managerial, cultural fit, etc.): four, each session 45 minutes.

• technical(2), may include coding or algorithms)

• Focus areas for each round

• Technical: API and backend design and development. Observability and Tech Debt management

Regards,

Harshit Garg

Team– Talent Acquisition

ALTEN Calsoft Labs

2890 Zanker Road, Suite 200, San Jose, CA 95134

Phone:

Email: Harshit.g@acldigital.com