Senior IT System Administrator

• Lead and mentor the technical support team, guiding junior and mid-level members and promoting best practices in IT operations and service delivery.
• Manage and coordinate IT-related projects such as new software deployments, endpoint management automation, hardware refreshes, and SaaS integrations, collaborating with cross-functional teams to ensure smooth implementation.
• Configure, administer, and support SaaS platforms including Okta, Office 365, Zoom, Slack, and other collaboration tools.
• Oversee endpoint configuration and compliance using Jamf Pro, Intune, Kandji, and Action1, ensuring secure, standardized, and up-to-date devices across the organization.
• Implement and maintain automation workflows leveraging Workato, Okta Workflows, and Power Automate to streamline employee lifecycle processes, provisioning, and ticket triage.
• Maintain accurate IT asset inventories and oversee procurement processes, ensuring cost-effective purchasing aligned with organizational needs.
• Collaborate with business stakeholders to evaluate IT needs, propose scalable solutions, and ensure adherence to governance, security, and compliance standards (e.g., SOC2, ISO 27001).
• Serve as the final escalation point for complex IT incidents, providing advanced troubleshooting, root cause analysis, and resolution for hardware, software, and SaaS-related issues.
• Develop and maintain detailed IT documentation, SOPs, and self-service knowledge bases to improve operational efficiency and user empowerment.

• Drive continuous improvement of IT tools, systems, and operational processes.
• Manage IT vendor relationships and procurement workflows.
• Ensure compliance with internal security and privacy policies.
• Occasional travel to other office locations as required.
• Additional responsibilities and project-based work as assigned.

Requirements