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CES LTD
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Senior It Help Desk Specialist

Senior It Help Desk Specialist

CES LTD

4 - 9 years

5 - 10 Lacs

Hyderabad

Posted:2 months ago| Platform:

Apply

Skills Required

Helpdesk mac Windows OS Ticketing Technical Support Zendesk

Work Mode

Hybrid

Job Type

Full Time

Job Description

Hi, Greetings from CES LTD: Website Link : https://www.cesltd.com SMART IT Solutions | Scalable, Secure, and Future-Ready | CES Ltd CES delivers SMART-driven solutions. Support enterprise growth, modernize IT infrastructure, automate workflows, reinforce cybersecurity, and transform business efficiency www.cesltd.com Headquarted AT : Chicago ( Illinois ) Certified AS : CMMI Level 5 Organisation Position : Senior Help Desk Engineer User Support Respond to support tickets, calls, and emails in a timely and professional manner Provide technical assistance for Windows and macOS platforms Resolve software, hardware, printer, and network issues Guide users through troubleshooting steps or remote desktop sessions Document support activities and resolutions in the ticketing system Systems and Tools Support VPN and remote access configurations Assist with onboarding/offboarding of users, including account setup and deactivation Maintain and manage inventory of IT assets Escalation and Coordination Escalate unresolved or high-impact issues to Tier 2/3 support or appropriate teams Work with other departments to address cross-functional technical problems Track and follow up on open issues to ensure closur Regards, Kanchana CES LTD!

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Senior It Help Desk Specialist