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Aditi India
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Senior Implementation Specialist

Senior Implementation Specialist

Aditi India

5 - 7 years

0 Lacs

pune maharashtra india

Posted:4 days ago| Platform:

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Skills Required

management troubleshooting integration support logging updating training mpi configuration onboarding report api communication

Work Mode

On-site

Job Type

Contractual

Job Description

Responsibilities:

Implementation and management of technical queries, and troubleshooting during merchant integration with MPGS
Providing on-the-ground support as required, logging requests, and updating the Client team on project execution status in timely intervals by coordinating with internal Product & CIS teams
Managing urgent production technical support with the Gateway Support team and addressing specific technical challenges faced by the Client
Conducting regular reviews on MPGS with the Client on open projects and tickets
Conducting brief platform-specific technical training as needed on MPGS features
Assisting the Client in filling various MPGS request forms related to the gateway (e.g., requests to add currency, platform AVS requests, change requests including MPI/ACS related forms)
Supporting and maintaining the full MPGS configuration cycle of non-corporate merchant organizations as per the Onboarding Guide
Managing access rights and issuing relevant accesses to different levels of non-corporate merchant organizations
Sharing the incident report provided by the BizOps team describing the cause and corrective measures taken for each incident

Requirements:

Minimum 5-7 years of experience required
Support to complete project completions and solve customer queries within the company’s TTI time

Top 3 Skills:

Merchant gateway support experience,
API understanding,
Understanding of issuing and acquiring business (cards payments)

Preferred Skills:

Communication skills
Stakeholder management
Conflict management

#AditiIndia
# 25-21829

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