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Senior Implementation Specialist

Senior Implementation Specialist

Mastercard

5 - 9 years

0 Lacs

pune all india

Posted:1 day ago| Platform: Shine logo

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Skills Required

financial messaging customer interaction project management documentation training change management testing support consultative role verbal written communication multitasking fluent in english

Work Mode

On-site

Job Type

Full Time

Job Description

As a Senior Implementation Specialist at CIS, you will play a crucial role in ensuring financial institutions are synchronized with MasterCard financial messaging. Your responsibilities will include: - Acting as the central point of contact for customers and/or MasterCard customer representatives throughout processing implementation project execution. - Providing testing support to MasterCard customers for all products and services. - Serving as a processing implementation advisor to customers processing support staff by offering guidance on necessary implementation activities. - Managing multiple key customer processing implementation projects simultaneously, including key implementations in key markets and services/products. - Defining, creating, maintaining, and documenting standard and non-standard key customer processing implementation processes. - Conducting training sessions for CIS organization, other MasterCard organizations, and the customer. To qualify for this role, you should have: - A Bachelor's degree in Information Technology, Computer Science, Exact Sciences, Business, or equivalent work experience. - The ability to interact effectively with customers, senior and executive management. - Strong verbal and written communication skills, with a focus on leveraging these skills in a teaching environment. - The ability to drive change in a technical work environment. - Strong multitasking abilities to cover multiple projects. - Fluency in English is a requirement, while being multilingual is a plus. Join CIS as a Senior Implementation Specialist and be part of a team that ensures financial institutions remain aligned with MasterCard financial messaging while providing top-notch support to customers. As a Senior Implementation Specialist at CIS, you will play a crucial role in ensuring financial institutions are synchronized with MasterCard financial messaging. Your responsibilities will include: - Acting as the central point of contact for customers and/or MasterCard customer representatives throughout processing implementation project execution. - Providing testing support to MasterCard customers for all products and services. - Serving as a processing implementation advisor to customers processing support staff by offering guidance on necessary implementation activities. - Managing multiple key customer processing implementation projects simultaneously, including key implementations in key markets and services/products. - Defining, creating, maintaining, and documenting standard and non-standard key customer processing implementation processes. - Conducting training sessions for CIS organization, other MasterCard organizations, and the customer. To qualify for this role, you should have: - A Bachelor's degree in Information Technology, Computer Science, Exact Sciences, Business, or equivalent work experience. - The ability to interact effectively with customers, senior and executive management. - Strong verbal and written communication skills, with a focus on leveraging these skills in a teaching environment. - The ability to drive change in a technical work environment. - Strong multitasking abilities to cover multiple projects. - Fluency in English is a requirement, while being multilingual is a plus. Join CIS as a Senior Implementation Specialist and be part of a team that ensures financial institutions remain aligned with MasterCard financial messaging while providing top-notch support to customers.

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Senior Implementation Specialist