Senior Implementation and Onboarding Specialist (SaaS)

Sunbase is a single central platform that delivers every essential feature needed to run a solar business - from prospect to paycheck. Its features include a highly gamified canvassing application, fully customizable CRM, and a suite of communication automations. We have experienced rapid growth and are on pace to grow 300% by the end of the year. We owe our success to focusing on end user feedback to prioritize enhancements, building long term relationships with our clients, and providing high quality support. This is also what we look for in potential candidates.

Key Responsibilities:

1. Client Onboarding: Lead the onboarding process for new clients, ensuring a seamless transition from sales to implementation.

2. Requirements Analysis: Work closely with clients to gather and analyze their specific requirements, ensuring a comprehensive understanding of their needs.

3. Configuration and Customization: Implement and configure our products or services according to client specifications, including any necessary customizations.

4. Training and Support: Provide training to clients on how to use the implemented solutions. Offer ongoing support and address any issues or questions that may arise during the implementation process.

5. Collaboration: Work collaboratively with internal teams, including sales, development, and customer support, to ensure effective communication and a smooth handover of clients from one phase to the next.

6. Documentation: Create and maintain detailed documentation of client configurations, customizations, and any unique requirements to facilitate future support and upgrades.

7. Team Leadership and Process Optimization: Provide mentorship and oversight to junior implementation team members, fostering knowledge-sharing and continuous improvement.

Qualifications:

• Bachelor's degree in any related course.
• Experience working in the SaaS industry or equivalent practical experience.
• Proven leadership experience in a similar role, preferably in software or technology implementation.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills, with the ability to work effectively with clients and internal teams.
• Detail-oriented with a focus on delivering high-quality results.
• Ability to manage multiple projects simultaneously.
• Familiarity with project management methodologies is a plus.
• Coding experience is a plus.

Additional Information:

Working Hours: 9:00 AM - 5:00 PM (Eastern Time zone)

Working days: Monday - Friday

Remote Work Setup

Learn More About Us

Website: sunbasedata.com

LinkedIn: linkedin.com/company/sunbasedata

Facebook: facebook.com/sunbasesoftware

Job Type: Full-time

Pay: From ₹87,000.00 per month

Benefits:

• Paid sick time
• Paid time off
• Work from home

Application Question(s):

• Do you have hands-on experience configuring and customizing platforms based on client requirements?
• Have you managed an end-to-end client implementation cycle?

Education:

• Bachelor's (Required)