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Senior Group Manager - Operations - REF84821F_2025198615 - Shipping & Logistics

Senior Group Manager - Operations - REF84821F_2025198615 - Shipping & Logistics

WNS

10 years

0 Lacs

nashik maharashtra india

Posted:1 week ago| Platform:

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Skills Required

shipping logistics management technology analytics manufacturing healthcare spectrum finance accounting procurement collaborative vision documentation support transportation drive training

Work Mode

On-site

Job Type

Full Time

Job Description

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Role

: Leading a team managing documentation related to logistics and supply chain operations (logistics EDI documents) to support Order Fulfilment, Revenue Assurance and Transportation for an Australian 3PL

Experience

: 10+ Year experience in leading 3PL or 4PL Transport and Logistics Operations

Domain Knowledge Preferred:

Experience with Transport and Logistics domain covering Road and Sea Freight as a 3PL or 4PL
Exposure to 3PL or 4PL on Retail and Last mile delivery (eCommerce), Courier and Parcel, Road Freight, Pallet services, FTL & LTL

Key Responsibilities

(What you will do):

Manage client relationship and expectations W.R.T. EDI documentation
Build a strong working relationship with clients
Build and present Monthly and Quarterly Business Review
Address escalations with RCA and implementation of Corrective Action Plans
Manage a team of supervisors and production staff that handle all EDI documentation
Drive a Continuous Improvement culture within the business leading to year on year productivity improvement of staff by way of elimination of NVA or automation
Become an expert at the process
Evaluate SOP and optimize process and procedures
Work with multiple functions like Training, Quality, Transformation to ensure operations meets its contractual commitments
Lead on-boarding of new work and activities through an efficient transition methodology
Manage attrition within acceptable threshold and hire staff as and when required- Voice of Customer (VOC) and NPS scores
Account P&L goals

Qualifications

Graduate

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Senior Group Manager - Operations - REF84821F_2025198615 - Shipping & Logistics