Home
Jobs
Companies
Resume
Wipro logo

Senior Group Leader

5 - 10 years

12 - 17 Lacs

Hyderabad

Posted:2 months ago| Platform: Naukri logo

Apply

Skills Required

process improvement csat group leadership team performance coaching operations management project management team management team handling customer service employee engagement process management team leading quality assurance sla management

Work Mode

Work from Office

Job Type

Full Time

Job Description

? Proactively identifying issues that impact delivery and business through course correction. Coordinates with Delivery Head to share aggregated delivery execution view. Track reporting of process level execution metrics, with deep dives on individual Goals & Objectives. Act as BCP SPOC for the Process. Ensuring account audits & CSAT survey are conducted on time, report results & flag issues. Oversee and be accountable for the preparation and delivery of high-quality reports (project progress, risks and mitigation, new business opportunities, process improvement and automation) for senior stakeholders within established timelines. Identify risks and develop operational plans and initiatives to mitigate or address the concerns pertaining to the project while coordinating efforts across all the enabling teams. Motivates, develops, and mentors the team where relevant. Employee Engagement. Training managementplan and execution tracking. Identify, Coach & Build succession plans for individual’s basis their strengths & interests. Help manage high level of team performance through a culture of continual feedback, coaching and learning. Lead by example & develop a congenial, productive work environment & high employee satisfaction.

More Jobs at Wipro

Angular Js Developer

Pune, Bengaluru, Hyderabad

5 - 10 yrs
|

INR 15 - 30 Lacs

Senior Manager

Bengaluru, Gurgaon

10 - 18 yrs
|

INR 30 - 40 Lacs

Walk in Drive For Medical Device complain Investigation- Kolkata

Kolkata

Experience: Not specified

|

INR 0 - 0 Lacs

Process Associate

Kolkata

Experience: Not specified

|

INR 0 - 2 Lacs

Customer Support Associate- HR Sukalpa

Kolkata

Experience: Not specified

|

INR 0 - 2 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Process Improvement Interview Now

My Connections Wipro

Download Chrome Extension (See your connection in the Wipro )

chrome image
Download Now
Wipro
Wipro
www.wipro.com

Information Technology & Services

Bengaluru

250,000+ Employees

11788 Jobs

    Key People

  • Thierry Delaporte

    CEO & Managing Director

  • Jatin Dalal

    Chief Financial Officer

RecommendedJobs for You

Wipro logo

Senior Group Leader

Wipro

Hyderabad

Wipro logo

Senior Group Leader

Wipro

Pune

Wipro logo

Senior Group Leader

Wipro

Pune

Oculusit logo

Project Manager

Oculusit

Gurgaon

Regional Centre For Urban & Environmental logo

IT cum Data Analyst Expert

Regional Centre For Urban & Environmental

Lucknow

Owens Minor logo

IT Service Manager

Owens Minor

Chennai, Pune, Delhi, Mumbai, Bengaluru, Hyderabad, Kolkata

Accelya logo

Service Delivery Manager

Accelya

Mumbai

Win Solutions logo

Appian Development

Win Solutions

Chennai, Pune

Concept Hospitality logo

Assistant IT Manager - The Fern Residency, Mira Road

Concept Hospitality

Mumbai Suburbs, Navi Mumbai, Mumbai, Mumbai (All Areas)

Digiquad Solutions logo

Adobe Campaign ( Freelancing )

Digiquad Solutions

Hyderabad