Office/Remote
Technical Level:
Senior
Job Category:
Software Development
Project:
American multinational e- commerce company
About the team: We are the AI Platform Team! We are looking for a highly motivated, self- reliant, experienced SRE and customer support engineer who is passionate about driving major transformation within the AI organization. This role will support the AI Platform and services that provide machine learning infrastructure to researchers and data scientists across eBay globally. Youll be expected to stay in touch with the latest technology development and drive implementation of DevOps practices across the organization and provide customer support.
Job Functions:
You will be a member of our AI Platform Team, supporting the next generation AI architecture for various research and engineering teams within the organization. Youll partner with vendors and the infrastructure engineering team for security and service availability Youll fix production issues with engineering teams, researchers, data scientists, including performance and functional issues Diagnose and solve customer technical problems Participate in training customers and prepare reports on customer issues Be responsible for customer service improvements and recommend product
improvements Write support documentation Youll design and implement zero- downtime to monitor and accomplish a highly available service (99. 999%) As a support engineer, find opportunities to automate as part of the problem management process, creating automation to avoid issues. Define engineering excellence for operational maturity Youll work together with AI platform developers to provide the CI/CD model to deploy and configure the production system automatically Develop and follow operational standard processes for tools and automation development. Including: Style guides, versioning practices, source control, branching and merging patterns and advising other engineers on development standards Deliver solutions that accelerate the activities, phenomenal engineers would perform through automation, deep domain expertise, and knowledge sharing Required Skills: Demonstrated ability in designing, building, refactoring and releasing software written in Go programming. Hands- on experience with Kubernetes plugin / operator / CRD development. Having experience with KubeRay is a big plus. Having experience with K8S machine learning projects like KubeFlow is a big plus. Having experience with Kubernetes scheduler is a big plus. Debugging and triaging skills. Cloud technologies like Kubernetes, Docker and Linux fundamentals. Familiar with DevOps practices and continuous testing. DevOps pipeline and automations: app deployment/configuration performance monitoring. Test automations, Jenkins CI/CD. Excellent communication, presentation, and leadership skills to be able to work and collaborate with partners, customers and engineering teams. Well organized and able to manage multiple projects in a fast paced and demanding environment. Good oral/reading/writing English ability.
We offer*:
- Flexible working format - remote, office- based or flexible
- A competitive salary and good compensation package
- Personalized career growth
- Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
- Active tech communities with regular knowledge sharing
- Memorable anniversary presents
- Corporate events and team buildings
- Other location- specific benefits
*not applicable for freelancers
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