Senior Global Service Management Consultant

Smith & Nephew

5 - 10 years

20 - 25 Lacs

pune

Posted:15 hours ago| Platform:

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Skills Required

business process service management service level problem management issue resolution continuous improvement stakeholder management operations information technology salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

Education: Bachelors Degree or equivalent experience in Information Technology, Information Systems, or related field.
Nice to have Certification/Licenses : ITIL certified preferred
Operating Mode: Work from office: All 5 days in a week. (Shift Flexible to work in US and UK shift)
Experience: 5+ years working experience in a Service Management role, supporting global customer facing functions
5+ years experience working with a leading Case Management platform e.g., Salesforce
Business Process definition, re-engineering, and improvement, KCS Knowledge process.
ITIL Service Management, Service Management toolsets and portals. Supporting critical business units.
Understanding of Service Improvement lifecycle, Excellent communication skills, up to and including Senior Manager level.
Stakeholder management, Strong organisational skills. Ability to interpret complex business environments, issues and requirements.
Ability to distil those business needs into clear system requirements. Customer-centric attitude.

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