Senior Associate

PwC Service Delivery Center

4 - 9 years

14 - 18 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

it services change management iso security management coding enterprise architecture configuration management javascript application security agile methodology

Work Mode

Work from Office

Job Type

Full Time

Job Description

Design and develop high quality products using modern engineering practices
Introduce techniques to ensure that high quality code can be delivered quickly and efficiently through automation and modern software engineering practices and tools, such as
Effective branching strategies
Efficient, lean test automation frameworks
Utilising automated code scanning tools
Providing quick effective quality feedback
Ensure support items are rapidly triaged and managed
Work with DevOps engineers and test engineers to embed practices in the team which enable consistent, predictable, fully tested deployments
Directly lead and mentor developers and test engineers on all of the above
Engage with stakeholders to understand user stories and determine requirements
Provide guidance on what is configuration vs customization with a focus on solutions that remain close to out of box functionality as possible.
Customize and develop ServiceNow applications and support rollout of new applications and modules.
Configure Application UIs and Workflows
Demonstrate understanding of application modules including ITSM, HRSD, Selfservice Portal, Virtual Assistance, Integration s hub and ATF.
Create custom reports and dashboards with supporting metrics and KPIs that adhere to best practices and have a high focus on impact to instance performance
Collaborate with other ServiceNow administrators and developers to develop effectively with a global focus
Be diligent in maintaining consistency in code alignment across instances and in clean code in update sets
Proactively identify system deficiencies in the ServiceNow instances and provide solutions to remediate
Ensure that configuration is consistent across development, testing, and production environments.

Education and Experience

4+ years of experience working in a development role for a ServiceNow Platform.
2+ years of experience as a ServiceNow administrator.
Experience in transitioning technology from locally focused to centralized technology service organization.
Experience with ITSM, ITBM, HRSD, Integration Hub or Service Portal modules within ServiceNow
Understanding of RESTful Web Service and APIs.
IT and Security management best practice (ITIL, COBIT, ISO standards).
Experience developing workflows and supporting service technology teams
Experience in developing solutions in JavaScript and Glide

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