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Senior Executive/Team Lead CRM

Senior Executive/Team Lead CRM

Medi Assist

2 - 7 years

3 - 5 Lacs

Noida

Posted:3 weeks ago| Platform:

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Skills Required

Broker TPA Client Relationship Management Handling Customer Queries Email Support Insurance Claims Claims Management TAT Solving Queries Insurance Broking Query Resolution Client Coordination Customer Support Calls Handling Client Servicing Escalations Healthcare

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role: Senior Executive/Team Lead CRM Job Responsibilities Client Servicing Resolving customer queries within TAT and ensuring smooth claim process Providing information to the customers and to respond to their claim related queries Coordinating with the customers/agents for cashless claim settlement Coordinating with internal stakeholders like enrolment, Account management, claims, investigation, support team to settle claims Transactional Activities To coordinate with inward team for claim receiving and claim registration Allocating new generated claims to processing team for action Liasoning with enrolment team to register the policy for cashless and reimbursement Coordination with regional agents, customers for claim related queries, settlement queries- cashless /reimbursement Answering incoming calls of all customers / agents / internal team Keep track of all customer queries with claim numbers and follow-up to verify thatall queries are resolved. Coordinating with cashless / pre auth team to ensure cashless is granted within TAT and to provide timely claim status. Query letter / Settlement letter should be explained properly to customers / agents on queries and deductions. Interested candidates can reach out via email at varsha.kumari@mediassist.in

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Medi Assist

www.mediassist.in/

Hospitals and Health Care

Bengaluru Karnataka

1001-5000 Employees

56 Jobs

Key People

Ravi Kumar

CEO
Vijaya N

Head of Operations
Sanjay Malhotra

Chief Technology Officer

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