Senior Executive - WFM

As a Senior Executive - WFM at Omega Healthcare Management Services Private Limited in Bengaluru-II, Karnataka, you will be responsible for overseeing workforce management, service delivery, transition management, performance management, vendor management, and outsourcing in the BPO sector. Your role will involve optimizing call center operations and CRM processes to ensure efficient and effective service delivery. With 3-5 years of experience in the industry, you will play a key role in managing MIS systems, implementing workforce strategies, and enhancing overall operational performance. Your expertise in workforce management tools and practices will be essential in driving operational excellence and meeting performance targets. The ideal candidate for this position will have a strong background in call center operations, with proven experience in managing service delivery and vendor relationships. Effective communication skills, attention to detail, and the ability to collaborate with cross-functional teams are essential for success in this role. If you are passionate about optimizing operations, driving performance improvements, and delivering high-quality service in a fast-paced environment, we invite you to apply for this exciting opportunity at Omega Healthcare Management Services Private Limited.,