Job
Description
Department eConsult operations Job posted on Jun 03, 2025 Employee Type Full Time Employee Experience range (Years) 3 years - 6 years Designation: Assistant Manager / Manager – eConsult Operations Role: eConsult Operations Management Department: Operations (Telemedicine) Location: Gurgaon About Tata 1mg Tata 1mg is a trusted health partner for end consumers and large institutions. Our mission is to make healthcare understandable, accessible, and affordable for all Indians. Over the past three years, we've worked to build a healthcare platform that guides customers to the right and affordable care. Today, Tata 1mg is present in 1000+ cities – and we’re just getting started. Leading the chart as one of the top consumer health platforms through ePharmacy, eDiagnostics, eConsult, and offline stores, Tata 1mg has delivered over 15M ePharmacy orders, 2M eDiagnostics orders, and 1M+ organic users/day in 2022. Our strongest asset is our 6400+ people enabling us to deliver on our mission consistently. Know more about us: https://www.1mg.com/aboutUs Brief about the Team The eConsult Operations team ensures the seamless delivery of virtual doctor consultations across Tata 1mg’s digital healthcare platform. This role plays a critical part in ensuring clinical excellence, smooth operational workflows, and a consistent patient experience in a fast-paced and digitally enabled healthcare environment. What will you do? 1. End-to-End Consultations Management Oversee the entire lifecycle of eConsultations, from patient registration to post-consultation follow-up. Monitor scheduling, execution, and documentation of virtual consultations to ensure quality and efficiency. Collaborate with clinical and support teams to resolve patient queries and ensure seamless consultation delivery. 2. Doctor Management Supervise the daily operations of the virtual doctor network and ensure readiness to deliver consultations. Track doctor performance, analyze patient feedback, and uphold clinical quality standards. Provide continuous training and support to ensure doctors align with clinical guidelines and platform SOPs. Address doctor queries related to operations or tech-related challenges. 3. Data Management Maintain accurate and compliant data for patients and doctors, aligned with privacy regulations (HIPAA or equivalent). Analyze data reports to assess doctor productivity, patient satisfaction, and overall operational performance. Use insights to support decision-making and process improvements. 4. Doctor Onboarding Lead onboarding of new doctors, ensuring training on systems, processes, and quality expectations. Coordinate with HR and cross-functional teams for seamless integration of new doctors. Provide post-onboarding support to address issues and accelerate readiness. 5. Process Optimization Continuously identify and address bottlenecks across operational workflows. Work with tech, clinical, and CX teams to implement tools and systems that enhance operational performance. Monitor and improve KPIs like consultation turnaround time, doctor response time, and patient satisfaction. What we are looking for Strong communication and interpersonal skills to coordinate with multiple stakeholders. Proficiency in Excel for managing and analyzing operational data. Experience in healthcare, telemedicine, or operations management is a plus. Ability to work in a fast-paced environment and adapt to new challenges. Detail-oriented with a proactive mindset and a problem-solving attitude. Why Join Us? Tata 1mg provides one of the most exciting and high-growth environments to work in. You get the added benefit of working in a prestigious legacy brand like Tata and a highly dynamic and versatile startup like 1mg. Being part of the eConsult Operations team provides a unique opportunity to shape the future of digital healthcare in India by ensuring efficient, compassionate, and tech-enabled doctor-patient interactions. Disclaimer Tata 1mg is proud to be an Equal Opportunity Employer. All employment decisions at Tata 1mg are made without discrimination, harassment, or less favorable treatment of any employee or job applicant—either directly or indirectly—on the grounds of age, color, physical ability, ethnic origin, nationality, religion, gender, family status, marital status, prenatal status, gender reassignment, or sexual orientation. All employment decisions are based on business needs, job requirements, competence, and merit.
